Job ResponsibilitiesServe as the first point of contact for prospective students, parents, and visitors by answering incoming calls in a professional and courteous manner. Provide accurate information about admissions requirements, application processes, deadlines, programs, and campus resources. Direct calls to appropriate admissions counselors or other departments when needed. Respond to general inquiries and resolve routine questions efficiently. Follow up on voicemail messages and missed calls in a timely manner. Maintain up-to-date knowledge of admissions policies, academic programs, and institutional updates. Ensure confidentiality and proper handling of sensitive student information. Support admissions staff with administrative tasks such as data entry, email responses, document processing, and operating the front info desk. Contribute to a welcoming and positive experience for all callers.Minimum and Additional RequirementsHigh school diploma or equivalent. 1 year of customer service, call center, administrative, or front desk experience (or equivalent combination of education and experience)Preferred QualificationsAssociate's degree. Prior experience in a college or university setting, especially in admissions or student services.
Experience using CRM systems (e.g., Colleague, Slate, Banner, Salesforce, or similar).Additional CommentsSpartanburg Community College is an affirmative action and equal opportunity employer for all qualified persons regardless of race, color, sex, including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability.