Owning the referral flow, the contracted Provider Success Manager will track incoming referrals, communicate with families and providers, and convert initial referrals into ongoing partnerships while working remotely in a flexible environment. Key responsibilities Track incoming referrals and guide families into care quickly and compassionately Communicate with referring providers to build trust and maintain ongoing partnerships Manage follow-ups and ensure timely support for families while collaborating with the Family Care Team Required qualifications 2+ years of experience in care coordination, medical administration, or customer success, preferably in pediatrics or behavioral health Strong communication skills, particularly over the phone Proficient in documentation and follow-through Experience with multiple systems including CRM and EHR Able to work independently and meet daily targets