Focusing on relationship maintenance and practice growth, the full-time remote Provider Success Associate will engage with providers to ensure their satisfaction and success on the platform, proactively addressing their needs and promoting feature adoption. Key responsibilities Conduct proactive outreach to providers, maintaining consistent contact and logging interactions in HubSpot Run monthly availability reviews to identify trends in provider engagement and support their growth Lead feature-enablement sessions and educate providers on available resources to enhance their practice Required qualifications Experience with CRM tools, particularly HubSpot, and collaboration platforms like Slack and Notion Proactive and detail-oriented approach to managing provider relationships Interest in healthcare or mental health, with a focus on customer success Strong communication skills for building trust with providers during check-ins Curiosity and coachability, with a willingness to learn and adapt in a dynamic environment