Regularly communicate with clients, medical providers, and internal teams via phone and email to resolve queries, provide updates, and manage expectations.
Reconcile accounts, track outstanding medical records and billing and coordinate with clients and internal teams to request payments or post received payments.
Work closely with department managers and business development teams nationwide to ensure smooth communication, resolve issues, and contribute to the overall success of the team.
Develop and maintain process documentation, procedures, and job aids to streamline workflows and ensure consistent execution.
Build strong working relationships with medical providers, business development teams, and clients, ensuring a customer-focused approach and promoting positive interactions.
Pivot effectively between various responsibilities and priorities, ensuring that tasks are completed efficiently while maintaining high-quality service.
Develop rapport with the attorneys, firms, and medical providers.
Requirements
High School or GED required
1-2 years of work experience related to office type environment, contact center environment preferred
Previous experience with law firms, in account management, customer service or collections preferred
Knowledge or experience with personal injury, medical billing, custodian of records a plus
Negotiation skills a plus but not required
Self-motivated with desire to build great relationships, and able to meet and exceed goals
Ability to multitask from application to application while on the phone and the computer is a must
Able to adapt to change and pivot easily between tasks and process changes
Ability to work quickly and accurately to meet tight deadlinesExcellent verbal and written communication skills to handle interactions with attorneys and medical providers
Ability to operate efficiently and effectively within a continuous evolving environment
Basic to advance proficiency in Microsoft Excel, Microsoft Word, and Outlook