Provider Recruitment & Contracts ManagerMJM Innovations is seeking a Provider Recruitment & Contracts Manager to build, manage, and strengthen our network of RideChoice and ADA Paratransit transportation providers.This role is critical to ensuring transportation services are delivered safely, reliably, and efficiently throughout a 24/7 operation. You will recruit and onboard provider partners, negotiate and manage contracts, monitor provider performance, and work closely with operational leaders to continuously improve service delivery.The ideal candidate is relationship-driven, highly organized, analytical, and comfortable balancing provider recruitment, contract administration, operational oversight, and stakeholder management.If you enjoy building partnerships, solving problems, and creating measurable impact in the communities you serve, we'd love to hear from you.Build and Grow the Provider NetworkRecruit, evaluate, and onboard RideChoice and ADA Paratransit transportation providersDevelop relationships with transportation operators and vendor partnersEnsure adequate provider coverage to support service demand across all operating hoursIdentify opportunities to strengthen provider capacity and improve service availabilityManage Provider ContractsNegotiate contract terms with transportation providers and business partnersEnsure all contractual obligations, deadlines, and performance standards are metAnalyze contractual risks and recommend appropriate mitigation strategiesMaintain accurate contract records and documentationMonitor Provider PerformanceTrack operational performance metrics and identify trendsProactively address performance concerns and collaborate with providers to implement corrective actionsEnsure compliance with service standards, ADA requirements, safety expectations, and operational proceduresSupport continuous improvement initiatives designed to enhance service qualityServe as a Trusted PartnerAct as the primary point of contact for provider inquiries, concerns, and operational issuesBuild strong relationships with providers, clients, transit agencies, and internal stakeholdersCollaborate with cross-functional teams to resolve challenges and improve outcomesAttend regular meetings with Valley Metro personnel and other key stakeholdersDrive Reporting & Strategic InsightsPrepare executive-level reporting on provider performance, program effectiveness, and operational metricsAnalyze trends and identify opportunities for operational improvementsSupport leadership decision-making through data-driven recommendationsContribute to strategic planning efforts that support long-term program successWhat Makes Someone Successful HereOur highest-performing team members consistently demonstrate the following qualities:Drives Results RelentlesslyYou are proactive, persistent, and focused on delivering measurable results for providers, customers, and communities.Owns ItYou take accountability for outcomes, solve problems quickly, and follow through on commitments.Thinks Critically, Acts DecisivelyYou assess situations, evaluate risks, and make sound decisions in fast-moving environments.Communicates with ImpactYou can effectively engage providers, executives, operational teams, and government stakeholders.Inspires and Elevates OthersYou build collaborative partnerships and help others succeed.Obsessed with GrowthYou continuously seek opportunities to improve service quality, operational performance, and your own professional development.Raises the StandardYou strive for excellence and challenge processes that no longer serve the organization or its customers.CoachableYou embrace feedback, adapt quickly, and remain open to new ideas and approaches.QualificationsRequiredFive (5) or more years of experience within transit, paratransit, mobility services, transportation operations, or related environmentsAt least two years of leadership, supervisory, or program management experienceStrong understanding of ADA paratransit requirements and demand-response transportation operationsExperience managing provider, vendor, contractor, or partner relationshipsStrong contract administration and negotiation skillsExcellent written and verbal communication abilitiesStrong organizational and project management skillsAbility to manage multiple priorities simultaneouslyProficiency with Microsoft Word, Excel, PowerPoint, and reporting toolsPreferredExperience with Trapeze scheduling and brokering softwareExperience supporting transportation networks operating in public sector environmentsExperience managing provider performance programs and service-level agreementsKnowledge of procurement, contract compliance, and transportation regulationsExperience preparing executive-level reports and presentations