Provider Billing Support Specialist

To support a mission-driven team, the full-time Provider Billing Support Specialist will troubleshoot and resolve issues for clients and therapists, educate users on the platform, and advocate for customer needs in a fully remote environment. Key responsibilities: Troubleshoot and resolve issues raised by clients and therapists via phone and live chat Identify root causes of problems and collaborate with product teams to enhance the platform Assist and educate customers about the Grow Therapy platform, ensuring excellent customer service Required qualifications: One year of experience with insurance across multiple commercial and government payers Strong knowledge of medical terminology, including ICD-10 and CPT codes, preferably in mental health Experience using Claim MD or Availity for benefits verification and reading EOBs Ability to work independently in a remote setting and adapt to changing priorities Curiosity about health tech and a commitment to prioritizing customer experience