Providence, RI - IT - RIDOH - DOIT - N/A - Desktop Support Technician - Intermediate - Tech 2

IT Support SpecialistHardware RequirementsTwo or more years’ supporting a Windows 10 operating system environmentInstallation of OS by network PXE boot processWorkstation and laptop troubleshooting, replacing monitors, RAM, hard drives, batteries etc.Installing printers and connecting all peripheral devices including but not limited to docking stations, LCDs, signature pads, webcams and multiple monitors.Configuring network printer/scanner to scan documents to email and shared network folders. Troubleshoot LAN, wireless network connectivity.McAfee software encryption, preferably with working knowledge of ePolicy Orchestrator Management application.Application SupportTwo or more years providing end-user support; in person, by phone, or remotely.Ability to troubleshoot and configure all necessary desktop applications including Microsoft O365 and collaboration tools.Specific focus with Outlook resource accounts and shared mailboxes, MS OneDrive, SharePoint and TEAMS.Migrate user files to OneDrive and SharePoint sites.Experience with TEAMS and ZOOM video conferencing applications.Coordinate with Vendors to provide necessary client support for RIDOH program applications.

Experience with ODBC connections to SQL databases, sftp connections and applications, Multi-Factor Authentication apps including DUO mobile and MS Authenticator.Active DirectoryExperience with Active Directory (AD) User account creation, AD Group memberships, password changes.Understand the concepts of Login Scripts, File rights, group policies.Create and run scripts to connect users to shared folders and network resources.The ability to add and remove workstations to the AD Domain. Knowledge of SCCM utility.Soft SkillsStrong customer skills; oral and written communication, confident and motivated.Ability to work independently and be a resourceful, team-oriented collaborator.Quickly adapts to unfamiliar technologies and situations to provide solutions that align with business needs and DoIT processes.Strong time management and task prioritization abilities.Strong analytical thinking and problem-solving skills.