Property Management Operations Director

Job Details

Job Location: Hollywood, FL 33021

Position Type: Full Time

Education Level: 4 Year Degree

Salary Range: $130,000.00 - $150,000.00 Salary/year

Travel Percentage: Up to 25%

Job Category: Property Management

Property Management Operations Director

Department: Property Management, FLSA: Exempt, Full-Time

ABOUT THE ROLE

Prime Group is looking for a seasoned operator ready to step into a #2 seat with real authority. You’ll lead daily operations across our multifamily portfolio, align our commercial, HOA, and vacation rental teams to a single standard, and act as Director when leadership is out — not as a placeholder, but as the person who keeps everything running at full speed.

WHAT YOU’LL OWN

Portfolio Operations

Day-to-day oversight of all multifamily communities with cross-portfolio coordination across commercial, HOA, and vacation rental lines.

Team Leadership

Direct supervision and coaching of Regional Managers and on-site teams across all business lines.

Financial Oversight

Budget preparation, monthly variance review, collections enforcement, and CAM reconciliation support.

Maintenance & Capital Projects

Unit turn oversight, preventive maintenance programs, and capital project coordination.

Leasing & Performance

Leasing performance standards, traffic reporting, closing ratios, and renewal rate monitoring across the multifamily portfolio.

A TYPICAL WEEK MIGHT INCLUDE

Conducting property audits across communities and implementing corrective action plans

Reviewing monthly operating statements and drilling into variance reports with on-site teams

Escalating and resolving lease disputes, collections issues, or compliance gaps

Partnering with the Director of Property Management on company-wide initiatives and personnel decisions

Acting as the single point of escalation for all regional and on-site teams in the Director’s absence

Overseeing COI compliance for vendors, contractors, and tenants across the multifamily portfolio

QUALIFICATIONS

Experience: 5–8 years of progressive multifamily property management experience, including at least 2 years in a regional, multi-site, or senior operational leadership role

Education: Bachelor’s degree required; Real Estate, Business Administration, or related field preferred

Credentials: CAM (Certified Apartment Manager) preferred; ARM, CPM, or other industry designations a plus

Cross-Portfolio Knowledge: Exposure to commercial, HOA/association management, or vacation rental operations strongly preferred

Technology: Proficiency in Yardi, MRI, RealPage, or similar property management software; Microsoft Office Suite

SKILLS & ABILITIES

Strong leadership with the ability to motivate and hold accountable a geographically dispersed team

Excellent written and verbal communication skills; ability to interface with residents, boards, ownership, and vendors

Financial acumen to read and apply operating statements, variance reports, and budget documents

Sound judgment across a wide range of operational situations and property types

Prime Group is an Equal Opportunity Employer.