Overview
Job Title: Claims Adjuster
Duration: 1 year
Job Schedule: Fully Remote
Job Hours: 40 hours per week, M-F. Start and end times are flexible but typically 9-6 ET.
Interview Process: Virtual
About the Job: The Claim Adjuster is an individual contributor role responsible for successfully and compliantly adjudicating claims, meeting claim execution targets, and delivering a WoW! experience to our Pet Parents every day.
Responsibilities
- Meeting or exceeding daily claim targets
- Providing guidance, oversight, and final approval authority to non-licensed claims processors from GenPact, AdStrat, or Healthy Paws
- Obtaining and maintaining advanced adjuster licenses according to state and municipality requirements
- Ensuring claims are compliant and adjudicated following standard operating procedures
- Identifying process improvement opportunities and implementing solutions
Skills
- Be a licensed Claim Adjuster or have the experience to become a licensed Claim Adjuster within six months
- Property and Casualty License
- Ability to effectively communicate with pet parents
- Problem solving and decision-making skills
- Organizational and time management skills
- Basic IT skills — confident in managing basic functions independently in a fully remote role (attaching files, editing documents, screensharing, escalating tech concerns)
- Experience with ERP or CRM systems a plus
Education and Experience
- Veterinary knowledge or experience evaluating medical records a plus
- 2+ years of customer service or call center experience
- High school diploma or equivalent work experience
Additional Information
- Seniority level: Mid-Senior level
- Employment type: Contract
- Job function: Information Technology
- Industries: IT Services and IT Consulting