Property & Casualty Licensed Customer Service Representative

Providing quality customer service via phone, email, and chat in a full-time capacity, the Property & Casualty Licensed Customer Service Representative will resolve issues, assist customers with their inquiries, and ensure a positive experience while working in a contact center environment. Key responsibilities Ensure a quality customer experience by assessing needs and fulfilling requests effectively Handle a high volume of calls, providing assistance with claims, information requests, and documentation Record and file information accurately in the appropriate system applications after each customer interaction Required qualifications High school diploma Ability to meet attendance requirements, including nights, weekends, and holidays Familiarity with software applications such as Excel and Word Basic critical thinking and problem-solving skills Proficiency in Spanish preferred but not required