Property & Casualty Claims Consultant

Claims ConsultantPosition Summary: This Claims Consultant is responsible for accurate reporting and filing of claim notices to the respective Carrier, in addition to reporting handling claim scenarios along with resolution of claims disputes. The Claims Consultant's functions as a claims representative that provides needed updates to claims related matters to Customers and Producers. Claims Consult is responsible for monitoring the claims inventory, answering phone calls, consulting on claims related issues.

Duties include; handling customer service calls as needed, reviewing claims on an as needed basis.Essential Tasks:Reports to the Claims Operations Manager and/or Team Lead on workflow issues and the handling of assigned claims inventoryUnderstand Claims Handling guidelines and Workflows.Ability to train in Sagitta and ImageRight, including document uploads and complete tasksAbility to analyze insurance policies for coverage eligibilityReporting claims to assigned Carrier under appropriate lines of coverageCommunicating with clients by phone; returning voice messagesEmailing clients with timely responsesEmailing Carriers for Follow up and Claims StatusProcessing incoming electronic and physical mail with appropriate filing and follow upServing as a liaison between clients, carriers, adjusters, vendors and contractorsCommunicating claims status with company producersTakes ownership of assigned work process and provides excellent customer servicePerforms all other related duties as assignedCore Competencies:Ability to Analyze and Solve Problems : Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely mannerAttention to Detail : A strong focus on completing tasks and projects accurately and thoroughlyCommunication Skills : Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiencesTimely Task Completion : Ability to finish tasks and projects efficiently, managing resources and priorities effectivelyTeam Collaboration : Willingness to work together with others, promoting teamwork and supporting shared goalsClient Focus : Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfactionDependability : Acknowledgment of the importance of being present and punctual.Creative Thinking : Openness to suggesting new ideas and methods to improve processes and outcomeOrganizational Skills : Capability to prioritize tasks and manage multiple projects simultaneouslyAdaptability : Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environmentExperience and Education:Bachelor's Degree or High School Diploma and at least 2 years of experience in the related fieldPrevious insurance experienceEducation or Applied work historyLicensing and Credentials:NoneSystems:Proficient with Microsoft Excel, Word, PowerPoint, and OutlookApplied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptablePhysical Requirements:Ability to lift 25 poundsRepeated use of sight to read documents and computer screensRepeated use of hearing and speech to communicate on telephone and in personRepetitive hand movements, such as keyboarding, writing, 10-keyWalking, bending, sitting, reaching and stretching in all directionsBenefits & Compensation:Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing.Employee Wellness ProgramCompany paid holidays, plus PTONotice to Recruiters and Staffing Agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact or send unsolicited potential placements to our team members.Applications will be accepted until the position is filledEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.