Job TitleRequired Skills:College degree in Computer Science, Technology, Engineering, or equivalent hands-on experience5+ years' experience of supporting engineering for cloud-based messaging and archivingExperience creating shell programs and utility scriptsExperience with providing operations and user support software / hardware training to formulate technology solutions and ensure the effective safeguarding and sharing of enterprise dataExperience supporting mission critical, 24x7 systemsStrong troubleshooting and problem-solving skillsSelf-starter, critical thinker with proven ability to deal with granular requirements yet see things holistically and strategicallyAbility to shift and pivot with changing responsibilitiesAbility to work effectively both independentlyAbility to work with business and technical teams to build requirements and technical artifactsAbility to prioritize and organize effectivelyAbility to learn new technology and business process as requiredAbility to create engineering documents including detailed designs and test plansStrong interpersonal skills with excellent verbal and written communicationComfortable sharing ideas and concepts in a highly collaborative teamHave experience with ITIL foundational and Agile process methodologiesExceptional organizational and analytical skills with high attention to detail, effective time management skillsPossess a personal sense of urgency and the ability to handle a fast-paced environmentEnglish Speaking/WritingExcellent written and verbal communication skills