Project Operations Manager-AsanaMust live in L.A. County or San Diego County. Location: California- Los Angeles or San Diego MUST BE Type: Full-Time- HybridAbout TillsterHeadquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform: one scalable, enterprise class solution – to create world-class digital engagement solutions.
Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over. In doing so, together we are transforming e-commerce in restaurants and making the till grow for Tillster and our customers.Role OverviewWe are seeking an experienced Project Operations Manager to lead the enterprise-wide implementation and focus on integrating our internal tools as well as the adoption of Asana as our primary work management platform. This individual will serve as the subject matter expert for Asana, responsible not only for system configuration, but also for driving organizational change, establishing best practices, and training employees at all levels—from individual contributors to executive leadership.This role requires a rare combination of deep Asana expertise and having the ability to own all of our integration of our internal tools. (jira, asana, etc.)Have the ability to educate, influence, and align cross-functional teams around new ways of working.Key ResponsibilitiesInternal Tools: Strategy & ImplementationLead the end-to-end rollout of Asana across the organization, including discovery, design, configuration, testing, and launchDesign scalable Asana structures including teams, projects, portfolios, workflows, rules, automations, and reportingTranslate business processes into efficient, standardized Asana workflows across functions (Engineering, Product, Marketing, Operations, HR, etc.)Establish governance, naming conventions, templates, and usage standards to ensure long-term scalabilityOrganizational Change ManagementAct as the change leader for the Asana rollout, ensuring strong adoption and sustained usagePartner with executive sponsors and department leaders to align Asana usage with business goalsIdentify change risks and resistance points, and proactively address them through communication, training, and reinforcementDefine success metrics for adoption, efficiency, and impactTraining & EnablementDevelop and deliver role-based training for all employees, including:Individual contributorsManagers and program leadersExecutive leadershipCreate documentation, playbooks, onboarding guides, and best-practice resourcesServe as the go-to expert for Asana questions, coaching, and optimizationSupport internal champions and super-users to scale adoptionStakeholder Partnership & OptimizationCollaborate with cross-functional stakeholders to continuously improve workflowsAssess current project and program management maturity and recommend improvementsOptimize Asana usage over time based on feedback, metrics, and evolving business needsSupport integrations with tools such as Slack, Jira, Salesforce, Google Workspace, or others as applicableRequired Qualifications5+ years of experience in project, program, or work management roles3+ years of hands-on experience implementing and administering Asana at scaleProven experience leading enterprise or multi-team Asana rolloutsStrong background in organizational change management and user adoptionDemonstrated ability to train and influence employees at all levels of the organizationExcellent communication, facilitation, and stakeholder management skillsAbility to translate complex processes into simple, scalable workflowsPreferred QualificationsAsana certification(s) or formal Asana consulting experienceExperience with enterprise SaaS or high-growth organizationsFamiliarity with complementary tools (Jira, Monday.com, Smartsheet, ClickUp, Salesforce, Slack)Experience working with PMOs, Operations, or Business Systems teamsPrior consulting experience or experience leading transformations across multiple departmentsWhat Success Looks LikeAsana is fully implemented, adopted, and trusted as the system of record for workEmployees clearly understand how and why to use AsanaLeaders have visibility into priorities, capacity, and executionTeams spend less time managing work and more time delivering outcomesThriving at Tillster As a member of Tillster, you will embody our core values: · Put Customers First: Prioritize the needs and satisfaction of our customers in all decisions and actions appropriate to Tillster's stage of development, resources, and stated goals. · Collaborate: Work together effectively, leveraging diverse perspectives to achieve common goals. · Innovate: Embrace creativity and pursue new ideas to drive progress and improvement.
· Operate from Data: Use strong critical thinking skills to make informed decisions based on accurate and relevant data. · Drive Results: Focus on achieving tangible outcomes and delivering high performance. · Own It: Take responsibility for your actions and the success of your work. · Be Passionate and Have Fun: Bring enthusiasm to your work and enjoy the journey.The Interview ProcessRecruiter interview with a Talent Acquisition SpecialistInterview with Head of PMOFinal interview with our CEOMaking a Difference in the Tillster Way Our business and product mission is to empower restaurants and consumers globally; by empowering, supporting, and nurturing the people who are part of the global Tillster team. We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer.
We do not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, age, family/parental status, marital status, veteran status, disability, or any other protected status.Pay and Benefits (USA)Expected base salary range $150,000 - $175,000. Total starting compensation will be determined based on all lawful criteria, Company policy and best practices.Equity: All employees within the U.S. are eligible to participate in the Stock Option Plan.Health Benefits: All full-time, regular employees and their dependents are eligible for medical, dental, vision and FSA benefits. Additional health benefits include Healthcare and Dependent Care reimbursement programs, Employee Assistance Program ("EAP") and Optum Care 24-hour confidential medical counseling services.Holidays: The company observes ten (10) paid holidays per calendar year.Paid Time Off (PTO): Full-time, regular employees earn 15 days of PTO in the first 12-months of continuous service, and 22 days in subsequent years. Eligible part-time employees earn pro-rated PTO.Retirement: Effective with your employment start date, you will be eligible to participate in the 401(k) Plan.Education, Learning & Development: We offer college tuition and education assistance programs; Udemy Learning courses; and ongoing learning and development opportunities.Local candidates strongly preferred No Visa Sponsorship Principals only – no Agencies or calls please