Project ManagerJob Role: ITSM (SMO) Client Facing RoleJob Location: Oklahoma City, USA (Work from client location)Skill: ITIL foundationResponsibilities:Very good communication skillsAuthoritative role as requires to directly interact with client –VP's, Directors and CIOVery good understanding of all of the ITIL processesExperience of more than 12 yearsITIL 4 certifiedUnderstanding of Metrics, Availability and Capacity handlingHandling Escalations and problem solvingWillingness to learn quickly and take ownership of situations requiring immediate resolutionsAble to write workflows, SOPs, drive SMO activities at positive level