Project Manager/Team CoordinatorBoxCrush®, an Indianapolis digital marketing and website development agency established in 2002, is seeking a Project Manager/Team Coordinator with 3-5 years of experience to join our team. The right candidate will have a sense of humor and a strong work ethic, and a proven background of managing multiple projects and ongoing service agreements for multiple clients. Candidate must have excellent communication, organization, time management, and conflict management skills.
Proven experience managing design, development, and marketing teams is preferred.We are seeking someone who has an approach that uses data analytics, is able track average time frames for similar tasks, and uses that information to produce estimates and timelines.Necessary SkillsA 3-year background in project managementAbility to coordinate multiple team members, projects, ongoing service relationships, and clientsAn understanding of design, development, and marketing principles is a must (you will not be required to know how to code, but you must understand how to speak competently about complex web technology and digital marketing).Proven experience in a relevant role such as Scrum Master, Project Manager, Project Coordinator, or prior agency management experienceUnderstand and apply Agile principlesWorking knowledge of data analysis and performance/operation metricsOutstanding organizational and leadership abilitiesExcellent interpersonal and public speaking skillsAptitude in decision-making and problem-solvingResponsibilitiesProject ManagementManage project budgets, timelines, and meet deadlines for clientsAbility to manage and improve team performanceAssist in creating a system to track and encourage improvement, keep projects under budget and on-schedule, and protect profitability from scope creepCoordination and organization of tasks and priorities across all clients and disciplinesOversee time tracking on individual tasks and make sure the whole project is being allocated effectively (and profitably)Help improve efficiency and turn-around timesImprove speed and accuracy of web productionIf something jeopardizes a deadline, communicate this to the client in advanceAttend meetings with clients and bring the appropriate team member(s) to the table when necessaryBe the main point of contact for project progress and timelinesCommunicate project information to the client along with the Sales AssociateManage team time-tracking and reportingParticipate in the client onboarding and kickoff processOngoing Service ManagementTrack data to assess whether service levels are accurateQuantify internal service level through metrics – measure the ongoing effort and raise awareness of any issues or conflictsMaintain strategy/plans created by team specialists and ensure they are accounted for in our task planningKeep track of ongoing service allocation of resources and adjust project work accordinglyDocument and refine processes for design, development, and marketing teamsCreate new processes (example: how our team should effectively manage a new service across multiple job roles)Team CoordinationHold internal handover meetings with the team to ensure everyone is on the same page throughout client onboardingAssign work to teams, track productivity, and gauge the team's capacity for additional work (and help determine when it's time to add additional staff)Forecast team workload by quarterSupport the team as they follow our in-house processes, identify roadblocks and scope creep, managing last-minute or unplanned client requests and making schedule modifications, and capturing and reviewing metrics to make sure things are going according to planMake sure the production team knows what's coming down the pipeline, and oversee scheduling and other pre-preparation workWork with team to adjust either client expectations or team workloads as needed (like when deadlines are missed or work exceeds time estimate)Work with leadership to make sure the team is working towards long-term goalsHelp create incentive plans to motivate the production teamEnsure implementation of leadership's policies that promote company culture and visionEvaluate performance by analyzing and interpreting data and metricsManage production schedules for local and off-site team membersHelp track and improve each employee's performanceHelp conduct employee reviewsHelpful SkillsBSc/BA in Business Administration or relevant field; MSc/MBA is a plusPMP CertificationAgile/S knowledge/certificationWorking knowledge of IT/business infrastructure and MS Office or Google DocsFamiliarity with BoxCrush core services:UX/DesignGraphic DesignWeb DevelopmentGoogle Ads/PPCSocial MediaSocial Media AdvertisingLocation ServicesContent DevelopmentSearch Engine OptimizationEmail MarketingMarketing AutomationSpecial ConsiderationsFluency in English language required for considerationU.S. Citizenship, Permanent Resident or Green Card required for considerationAll candidates must submit to a post-offer, pre-employment criminal background check for final employment considerationWe are committed to providing employment opportunities to the most qualified internal or external candidate, based on work-related factors and without regard to non-work related factors, including race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, or veteran status as a special disabled veteran or other qualifying veteran. BoxCrush is an Equal Opportunity Employer, EOE.To ApplyPlease do not call.
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