PROJECT MANAGER (SERVICE ORDER DESK OPERATIONS)

Project ManagerInnovation At Work, Inc. (IAW) is seeking an experienced Project Manager (PM) to oversee daily operations of a 24/7 Service Order Desk supporting installation facilities and maintenance services at Fort Carson.The Project Manager will be responsible for managing personnel, ensuring timely processing of service requests, maintaining operational efficiency, and serving as the primary point of contact with Government leadership.This role requires strong leadership, communication, and organizational skills, along with experience in service desk operations, facilities support, or similar environments.Key responsibilities include:Provide overall management and supervision of Service Order Desk operations supporting a 24/7 environmentServe as the primary liaison between IAW and Government representativesEnsure service requests are received, documented, prioritized, and dispatched accurately and timelyMonitor daily operations to ensure performance standards and customer service expectations are metOversee staffing schedules, including shift coverage, weekends, and holidaysManage personnel performance, conduct coaching, and provide ongoing training as neededEnsure proper use of government systems such as GFEBS and ArMA for work order tracking and reportingTrack operational metrics and prepare reports for Government reviewIdentify process improvements to enhance efficiency and service deliveryEnsure compliance with contract requirements, policies, and proceduresProvide on-call support for operational issues, escalations, or emergenciesMinimum qualifications include:Minimum 10 years of experience in operations management, service desk, call center, or facilities support environmentHigh school diploma or equivalent required (Bachelor's degree preferred but not required)Demonstrated experience managing teams in a fast-paced, customer service-driven environmentStrong leadership, communication, and problem-solving skillsExperience working with work order management systems or similar platformsAbility to manage multiple priorities and meet deadlinesProficiency in Microsoft Office (Excel, Word, Outlook)Preferred qualifications include:Experience supporting military installations or government contractsFamiliarity with GFEBS, ArMA, or similar systemsPrior experience managing 24/7 operationsKnowledge of facilities maintenance or dispatch operationsCompensation includes:Competitive salary (commensurate with experience)Benefits package availableWhy join IAW:Opportunity to support mission-critical operationsStable, structured work environmentGrowth opportunities within a federal contracting organization