Job TitleOrchestrates onboarding/transition projectsManages overall service/project delivery according to planned scope, budget and milestonesSingle point of contact for service and support requirements of the customer regarding cloud solutionsSupports delivery/operations teams to perform and drive root cause analysis to completionDe-escalates critical customer situationsSupports critical customer situations in conjunction with teams from Mission Control Center (MCC) and Operations Control Center (OCC) if applicableCollaborates with sales to ensure upsell and renewal (participate in the deal review meetings if applicable)Enable & ensures customer satisfaction surveysDrive & reviews SLA service credit casesGeneral overview of commercial responsibility (SLA credit vs. profit)Supports commercial change requestsExcellent customer focus / Networking / Relationship BuildingInfrastructure know-how and technical understandingDesired Professional Training & Certification:ITIL knowledge and skills are beneficial (Foundation Level)Project Manager Professional