Job Title5+ year of technical project/program management experience3+ years of experience in cloud / IT operation, software engineering, systems engineering or similar experience3+ years of experience within an SAP environmentAssists with the development, updating and maintaining of procedures and documentation of standard operating proceduresStrong verbal, written and interpersonal communication skillsStrong analytical skills including ExcelA high standard for work ethic and quality is requiredExperience working with highly technical teamsStrong proficiency with full Microsoft Office suite including MS Project is requiredExperience with ServiceNow is preferred