Project Manager – Enterprise Document Automation (EDA) *3rd Parties — Do Not Contact
New York City Department of Social Services (DSS)
About DSS
The New York City Department of Social Services (DSS) helps millions of New Yorkers achieve stability and independence through programs that provide food, housing, medical care, and employment services.
Behind the scenes, our Information Technology Services (ITS) division powers that mission — managing the systems that make it possible to serve New Yorkers efficiently and securely.
We’re modernizing how DSS communicates and manages information. And we’re looking for a Project Manager to lead a cornerstone of that transformation.
The Role
We’re seeking an experienced Project Manager to lead the Enterprise Document Automation (EDA) initiative — a large-scale modernization of our IBM FileNet IS/P8 enterprise content management system .
You’ll oversee a complex, mission-critical project that automates client document workflows, enhances communication systems, and drives operational efficiency across DSS programs including SNAP, Medicaid, and Cash Assistance .
What You’ll Do
- Lead the full software development lifecycle of the EDA modernization project
- Develop and manage project plans, schedules, and deliverables
- Coordinate cross-functional teams — from business stakeholders to developers
- Track progress, identify risks, and ensure on-time, high-quality delivery
- Define and monitor project success metrics and quality standards
- Communicate updates and insights to senior leadership and stakeholders
What We’re Looking For
- Proven success managing enterprise IT or ECM projects (government or large organization experience preferred)
- Strong knowledge of SDLC methodologies (Agile, Waterfall, or hybrid)
- Excellent communication and stakeholder management skills
- Experience with IBM FileNet, workflow automation, or enterprise content systems
- PMP or related certification a plus
Why Join DSS
- Purpose: Your work directly improves how millions of New Yorkers access essential services
- Innovation: Lead a high-impact digital transformation project
- Collaboration: Partner with top IT and social service professionals
- Growth: Build expertise in enterprise automation and modernization
Details
Location: Brooklyn, NY (with potential hybrid flexibility)
Type: Contract | GSA MAS IT Solutions | Full-time
Eligibility: Must be legally authorized to work in the U.S.
Apply Now
If you’re ready to lead a large-scale modernization effort that makes a real difference, apply today with your resume and a brief note highlighting your experience in enterprise IT or document automation projects.
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