Project Manager II (345)

Job Title: Project Manager II

Location Requirements: On-Site

Job Type: Contract

Role Overview:

You will drive the execution of customer success initiatives across multiple teams. Your focus is on digital help, knowledge health, and quality feedback work related to various products. You will ensure projects have clear roadmaps, are prioritized, and included in planning tools. You will coordinate with cross-functional partners, manage multiple workstreams, and proactively address risks.

Responsibilities:

• Manage multiple concurrent workstreams with competing priorities
• Develop clear project roadmaps and ensure alignment with prioritization lists
• Maintain detailed tracking of deliverables and project milestones
• Communicate proactively with cross-functional partners and leadership
• Flag issues early and mitigate risks to prevent blockers
• Collaborate with product, engineering, content, and design teams
• Use project management tools to track progress and report status
• Coordinate and facilitate team collaboration through Slack, Confluence, and Google Workspace

Required Qualifications:

• At least 3 years of strong project planning experience, including scoping, sequencing, and milestone tracking
• Experience managing multiple workstreams with competing priorities
• Clear, proactive communication skills with cross-functional teams and leadership
• Ability to identify and mitigate risks early
• Experience working with project management platforms like Jira, Asana, or Smartsheet
• Familiarity with collaboration tools such as Slack, Confluence, and Google Workspace
• Strong organizational skills and attention to detail in tracking deliverables
• Bachelor's degree in communications or related field, or project management certification
• Experience working with product engineering, content, or design teams
• Background in customer support, help content, or knowledge management - nice to have
• Familiarity with agile or scrum methodologies - nice to have
• Experience working in a large, matrixed organization - nice to have

Equal Employment Opportunity Statement

Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, and any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.