Job TitleResource will support high level Customer office with project, marketing and Communications support.Assist in tracking communications and disseminating items that require attention. Resource will prepare highlights, presentations and reports for Senior level review. Individual will work independently and collaboratively with the Customer to coordinate and develop products; Gathers, analyzes, and composes technical information, conducts research and ensures the use of proper technical terminology.
Translates technical information into clear, readable documents to be used by technical and non-technical personnel. Interprets Customer requirements for design; supports the development of all types of documents and reports by developing and updating graphics/presentations to improve the quality and enhance the usability of these documents. Develops new concepts, specialty content, oversees production of materials for on-time review and delivery.Required SkillsKnowledge of how to access/use and manipulate client databases (assign actions, respond to messages, create and post messages)General knowledge and familiarity of field activities and how the client supports these activities (policies, procedures, organization etc.)Must be able to take technical notes/highlights and prepare them for non-technical audiences with the intent of ensuring the content is easy to understand and reflects the impact and importance of the activity.Must have strong interpersonal skills to work with different levels to capture the highlights accurately.Ability to perform calendar management for client leadership (serves as back-up when MS is out)Knowledge of client mission areas (specifically operations)Experience setting up meetings, creating agendas, arranging off-sites, and taking / publishing professional meeting minutes.Experience supporting general administrative needs (updating door/office logos, submitting requests, etc.)Previous experience producing products for management level deliverablesAbility to work and deliver on short suspense tasking/products in a fast paced potentially stressful environmentWorking level knowledge of web products, to include Sharepoint (user level only), Wikis, Lotus Notes Databases, etc.Understanding of general field IT issues, and a general knowledge of the project management process.Strong writing and oral communications skillsPossess presentation skillsStrong experience/skill in using Microsoft Office Product Suite.Desired Skills5 years' experience in preparing published productsPast experience working with Senior Managers in the Government or Private SectorKnowledge of customer software, systems, policies, procedures.Experience with JIRA, AGILE processes, SCRUM, Confluence desiredKnowledge of Project Management Framework procedures employing full life cycle program management.