Operations ManagerManage overall operations and is responsible for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Operations Department. Ensure safe and efficient operations. Serve as a company representative on regulatory issues.
Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems. Carry out supervisory responsibilities in accordance with company's policies and applicable laws.Responsibilities include interviewing, selection and hiring; training new and existing employees; planning, assigning, and directing work; authoring and discussing with employee's performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards.Be familiar with a variety of the field's concepts, practices, and procedures. Rely on extensive experience and judgment to plan and accomplish goals.
Perform a variety of tasks. Lead and direct the work of others.Responsibilities:Total knowledge of the company services and productsRecruit, select, train, assign, schedule, coach, counsel, and discipline employeesResponsible for customer's satisfaction and retention.Responsible for employee's satisfaction and retention.Responsible for job revenue and profitabilityCommunicate job expectations; planning, monitoring, appraising, and reviewing job contributionsPlan and review compensation actions; enforcing policies and proceduresContribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trendsForecast requirements; comply with established annual budget; schedule expenditures; analyze variances; initiating corrective actionsDevelop operations systems by determining product handling and storage requirements; develop, implement, enforce, and evaluate policies and procedures; develop processes for receiving product, equipment utilization, inventory management and shippingAnalyze process workflow, employee and space requirements and equipment layout; implement changesMaintain safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulationsResolve employee concerns and collaborate with Director of Operations (DOO) and Human Resources on escalated employee issues.Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizationsAccomplish operations and organization mission by completing related results as neededMeet or exceed operations labor budget expectationsManage staff levels, wages, hours, contract labor to revenuesPerform building walk-through and quality control inspections.Run a safe, injury/accident-free workplaceDocument and report any injury/accidents to immediately supervisor, and Human ResourcesResponsible for all aspects of vehicle and equipment maintenance and rentalsManage relationships with key operations vendorsTrack vendor pricing, rebates, and service levelsReview and approve all operational invoices and ensure they are submitted for paymentServe as primary point of contact when there are customer issues related to service quality, invoicing discrepancies, employees' issues, equipment issues, or accidentsCommunicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaintsWork closely with management team to set and/or implement policies, procedures, and systems and to follow through with implementationCommunicate all operating policies and/or issues at department meetingsWork closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data and reduce sub-rental expensesCommunicate with safety department to ensure all processes remain compliant with OSHA and other governmental regulationsProject Manager Top Skills & Proficiencies:LeadershipConflict ManagementOrganizationDecision-MakingPeople ManagementData Entry SkillsData Processing SkillsDependableReporting SkillsDeadline-OrientedBudget DevelopmentCritical Thinking and Problem-Solving SkillsPlanning and OrganizingCommunication SkillsPersuasivenessInfluencing and LeadingDelegationTeamworkNegotiationAdaptabilityStress ToleranceMinimum Education and Experience:5+ years Manager industry experience.5+ years industry experience with general and specific project work.Drive excellent self-risk performance requirements to promote a safe work environment.Comply with Ambassador's Risk Management, Quality Assurance and HSE management systems.Self-awareness to surrounding office safety hazards and use smart decisions to avoid incident or injury.Acts as a role model for a positive business and HSE culture in the workplace, encouraging people, managers, and co-workers within the business units to do the same.Key working relationships:Account CoordinatorDirector of OperationsClient Relations