Project Manager

Day-to-Day:

Insight Global is seeking a Change Manager Coordinator. This role will support the Change Management team in the planning, coordination, execution, and reporting of business change activities across multiple technology, process improvement, and operational transformation initiatives within an insurance organization. This role provides administrative, analytical, communications, and management reporting support to help ensure that business teams are prepared for change, project activities are well coordinated, and implementation efforts are delivered with minimal disruption to operations. The Change Manager Coordinator will work closely with Change Managers, IT Project Managers, Product Owners, Business Analysts, business stakeholders, and subject matter experts across underwriting, operations, finance, claims, billing, reinsurance, reporting, and other functional areas. The role is well suited for an organized, detail-oriented professional with strong communication skills, analytical capability, and an interest in insurance operations, project delivery, and change management. The ideal candidate may be located in Charlotte, NC or Morristown, NJ.

Key Responsibilities:

Change Management Support

· Support Change Managers in coordinating business readiness activities across multiple projects and initiatives.

· Help track business impacts, key milestones, dependencies, risks, issues, decisions, and action items related to change initiatives.

· Coordinate inputs from business stakeholders, subject matter experts, and project team members to ensure change plans remain current and complete.

· Schedule and coordinate project meetings, workshops, status discussions, readiness reviews, and stakeholder sessions.

· Prepare meeting agendas, capture meeting minutes, document action items, and follow up with owners to ensure timely completion.

· Maintain project documentation, logs, trackers, and shared repositories such as SharePoint or other collaboration platforms.

· Support the organization and tracking of project artifacts, including training materials, communication drafts, testing documentation, and implementation checklists.

· Coordinate across multiple project teams to ensure alignment of calendars, deliverables, deadlines, and stakeholder participation.

Analytical and Reporting Support:

· Prepare and maintain management reports, dashboards, scorecards, and status updates for Change Managers, project teams, and business leadership.

· Collect, consolidate, and analyze project data related to readiness, adoption, training completion, open issues, UAT progress, communications, and implementation status.

· Track metrics and key performance indicators that help evaluate the success of business change initiatives.

· Identify trends, gaps, risks, or delays and escalate them to Change Managers for review.

· Support the preparation of executive-level presentations and PMO updates.

· Assist with RAID logs, stakeholder matrices, action trackers, and other project controls.

Communications and Stakeholder Support:

· Assist in drafting, formatting, and distributing project communications to business users and stakeholders.

· Support the creation of presentations, briefing materials, FAQs, newsletters, and other communication tools.

· Help ensure communications are timely, clear, audience-appropriate, and aligned with project objectives.

· Coordinate feedback from business users and stakeholders and help summarize themes, questions, and concerns.

· Support stakeholder engagement activities by maintaining stakeholder lists, distribution groups, and communication calendars.

Must Have’s:

· 3+ years of experience in one or more of the following areas:

o Insurance operations

o Change management support

o Project coordination

o Business analysis

o Operations support

o Management reporting

o Technology implementation support

· Strong organizational and time management skills, with the ability to manage multiple priorities across several projects.

· Strong written and verbal communication skills.

· High attention to detail and accuracy in documentation, reporting, and follow-up.

· Ability to work effectively with cross-functional teams, including business stakeholders, IT teams, project managers, and subject matter experts.

· Proficiency with Microsoft Office tools, particularly Excel, PowerPoint, Word, Outlook, and SharePoint.

· Ability to analyze information, summarize key points, and present updates clearly.

· Comfortable working in a fast-paced project environment with changing priorities and deadlines.

Plusses:

· Experience in the property and casualty insurance industry.

· Familiarity with underwriting operations, claims, billing, financial reporting, reinsurance, or other insurance business functions.

· Experience supporting technology implementation or operational transformation projects.

· Familiarity with Guidewire applications, especially PolicyCenter, is a plus.

· Experience with project management or collaboration tools.

· Bachelor’s degree preferred, or equivalent work experience.