Project Manager / Business Analyst (PM/BA)The PM/BA will oversee and manage IT projects, ensuring timely delivery and alignment with NYCDOE goals. This role involves both project management and business analysis responsibilities.Key duties include:Project Management: Lead and manage complex IT projects, ensuring timely delivery, adherence to contract requirements, and achievement of project goals.Collaboration & Communication: Collaborate with clients, cross-functional teams, and stakeholders to define project scope, objectives, and deliverables. Develop and maintain project plans, timelines, and resource allocation.Risk & Issue Management: Identify, document, escalate, and address risks and issues via DIIT's approved processes and systems.Documentation & Reporting: Draft, develop, and document project process flows, communication strategies, and status updates.
Archive all relevant documentation and manage supporting documents for audit-related activities.Stakeholder Liaison: Liaise with schools, Borough Technology Directors, Service Desk, DeviceHub, DAAP, and various technical teams to seek and provide resolutions to stakeholders.Data Analysis: Work with relevant partners to help with data analysis and report analysis as required.Invoice Fulfillment: Review, manage, QA, and prepare supporting documents for invoice fulfillment for senior leadership signoffs and approvals for payment.Minimum Requirements:6+ years of Project Management and Business Analysis experience.5+ years of experience in customer service and client-facing roles.6+ years of experience documenting project deliverables.Skills:Proficiency with Microsoft Office (Word, Visio, Excel, Project).Strong communication skills.Detail-oriented with a focus on process and quality.