Project Manager$100k or 65 per hr - fulltime and contractExtract the business logics/rules from existing application for application migration/transformation. Support analyst in incident and request management. Taking proactive measures to reduce the incident counts through software and hardware upgrade.
Handling production outages by involving appropriate IT support groups, application vendors, business units, and client sourcing office. Conducting root cause analysis and work with other support groups for permanent solution. Ideation and innovation in developing custom tools and make suitable reusable tools/utilities for project support.
Adhere to client side change and release management process and attend board of change management meetings. Provide detailed estimate for application rewrite or re-engineering projects and also review development/technical writing/presentation.