Overview
Job Description: Project Management Associate
Location: Pleasanton, California (Candidates must be based in or around Bay Area)
Type: Full-time
Responsibilities
- Serving as the main point of contact for customers during project execution with the goal to obtain the highest customer satisfaction rating
- Developing project timelines for each project working with installers and managing payment schedules
- Setting clear expectations with customers, installers, and partners throughout the project lifecycle
- Liaising with installers to track progress, resolve issues, and ensure work is completed to customer satisfaction
- Taking complete responsibility for customer payments — including follow-ups, ensuring work completion, and closure of all financial commitments
- Maintaining accurate records of payments, project updates, and customer communications
- Coordinating with cross-functional teams to escalate and resolve project-related challenges
- Developing and improving processes for project tracking, payment management, and customer experience
Qualifications
Required:
- Bachelor’s degree or equivalent experience
- Based in or around Bay Area, California, with flexibility to travel locally to customer sites and banks
- 1–3 years of experience in project coordination, operations, or customer-facing roles (fresh graduates with the right attitude will also be considered)
- Strong communication and interpersonal skills; ability to build trust with customers and partners
- Highly organized, detail-oriented, and able to handle multiple projects simultaneously
- Self-starter with a “go the extra mile” attitude and strong sense of ownership
- Comfortable managing financial processes (payment follow-ups, cheque handling, and record-keeping)
Preferred:
- Experience working in renewable energy, construction, or related industries
- Experience working with contractors for solar or related construction
- Familiarity with CRM tools (e.g., Salesforce, Zoho, HubSpot)
- Exposure to project management tools and agile processes
What We Offer
- Competitive compensation package
- Reimbursement for all manager-approved business travel
- Opportunity to work in a growing, dynamic company with a collaborative team
- Hands-on exposure to project management, customer interaction, and ownership responsibilities