Project Coordinator/Specialist-IIIJob Location: New York NY (Hybrid) Job Duration: 4 months on W2About the Team: The Platform Innovation team leads up the strategy, launch + scaling of ***'s nascent bets for its white-label restaurants business.About the Role: *** is looking for a Launch Specialist to travel across the country to onboard restaurant merchants and implement strategic programs that enhance the experience merchants have throughout their life cycle on our platform, as well as the efficiency of their onboarding. You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants. You will report to the Manager of Launch and, Product Ops within our Platform Operations organization. This position is partially remote, partially in-office and partially travel-based as you will be regularly traveling to merchant sites in your region and across the country.You're excited about this opportunity because you will...Interface directly with merchant restaurants and work tirelessly to improve their experienceCreate and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchantsPerform a lot of hands-on work with hardware in addition to learning the ins-and-outs for *** software configurationCreate merchant training materials to encourage staff understanding and adoptionTrain merchant staff on effectively using new platformsIdentify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenueBe able to achieve immediate results and adapt in an evolving work environmentLook for ways to improve and want to shape the direction of the companyQualification: Bachelor's degree or equivalent work experience 4-5 years of work experience in account management, systems implementation, customer support, or hospitality Able to complete tasks accurately, effectively and on time with superb attention to detail Experience working successfully cross functionally with individual contributors Excellent external and internal customer support skills Driven/led a successful (measured by adoption) business opportunity, developed process improvements, and enabled stakeholders on process changes.
Experience working successfully cross functionally with other departmentsWhy You'll Love Working at *** We are leaders – Leadership is not limited to our management team. It's something everyone at *** embraces and embodies. We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day. We are learners – Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers. We are one team – The magic of *** is our people, together making our inspiring goals attainable and driving us to greater heights.