Project Coordinator/Specialist-III

Launch Specialist, Platform InnovationThe Platform Innovation team leads the strategy, launch, and scaling of Client nascent bets for its white-label restaurants business. Client is looking for a Launch Specialist to travel to restaurants to onboard them to our products and enhance the experience they have throughout their lifecycle on our platform. You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.

You will report to the Onboarding Lead for your geo within our Platform Operations organization. This position is partially remote, partially in-office, and largely travel-based as you will be regularly traveling to merchant sites in your region and across the country.You're excited about this opportunity because you will…Interface directly with merchant restaurants and work tirelessly to improve their experienceCreate and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchantsPerform a significant amount of hands-on and in-store work, training merchant staff on effectively using new platformsCreate merchant training materials to encourage staff understanding and adoptionLearn the ins-and-outs of Client software configuration and oversee the implementation of digital ordering and SaaS toolsIdentify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenueBe able to achieve immediate results and adapt in an evolving work environmentLook for ways to improve and want to shape the direction of the companyWe're excited about you because…Bachelor's degree or equivalent work experience5+ years of work experience in restaurant/bar management, customer support, or hospitalityAble to complete tasks accurately, effectively and on time with superb attention to detailExcellent external and internal customer support skillsExperience working successfully cross functionally with other departmentsProactive by nature and most engaged when you are operating at the lowest level of detailSpanish fluency is a plusWhy You'll Love Working at ClientWe are leaders – Leadership is not limited to our management team. It's something everyone at Client embraces and embodies.

We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day. We are learners – Everyone here is continually learning on the job, no matter if we've been in a role for one year or one minute.

We are committed to learning and implementing what is best for our customers, merchants, and dashers. We are one team – The magic of Client is our people, together making our inspiring goals attainable and driving us to greater heights.