Project Coordinator

We are seeking an enthusiastic and detail-oriented individual to join our team as a Project Coordinator. This role provides high-level administrative support to the Sales Team by entering, managing, and tracking quotes and orders, and communicating about sales and project-related tasks with Project Managers and the Sales Team. In this role, you will serve as a liaison between the Sales Team, the Clients, and the Vendors by playing a key part in supporting the team. The Project Coordinator will cross-train across different departments to ensure a full understanding of the basic Operating Procedures.

Main Duties & Responsibilities:

·      Coordinate and manage customer service tasks such as: Providing Pricing and Stock availability to Clients, Entering Quotes and Orders in the system, and following up on the status of Reserves and Quotes.

·      Processing quote requests using our internal system (MLS) and recording project details in the company's CRM. (CRM In Progress)

·      Expediting reserves, backorders, and lead times with vendor teams.

·      Managing existing reserves and backorders using vendor tools such as weekly open order reports.

·      Following up with clients in regard to Reserves, Quotes, Orders, and payment.

·      Notifying the project manager when vendor or client negotiations are needed to secure a project.

·      Ensuring and confirming all submitted quotes are accurate and suitable for clients' and projects' end-use requirements.

·      Manage e-mail and phone communications with clients and vendors to ensure sales functions are completed.

·      Notify the team of any changes or delays to potential projects.

·      Monitor, respond, and distribute incoming communications via e-mail, phone and internal Messaging software (Slack) promptly.

·      Understands and interprets technical requirements about product specifications and project end-use requirements. (Training will be provided)

·      Collaborates with the Sales team to ensure they have all pertinent information as it relates to the client, potential project, and orders.

·      Attends all mandatory meetings, training, and events.

·      Interacts with customers via telephone, email, text, or in-person to provide support and information on products or services.

·      Stays informed and updates job knowledge by studying new product descriptions and participating in training and educational opportunities.

·      Assists with specific client projects ensuring that the sampling team has the information needed to find suitable products.

·      PC Serves as overflow member for the Samples Department as needed

·      Performs other duties as assigned.

Qualifications:

·      Excellent interpersonal and communication skills (both written and verbal)

·      Strong organizational skills and attention to detail.

·      Customer Service Inclined

·      Ability to function under time constraints.

·      Strong analytical and problem-solving skills.

·      Self-starter; takes initiative to complete tasks on or before deadlines.

·      Professional appearance

·     Previous industry experience and/or a strong interest in Interior Design preferred.