Job TitleDescription: 1-3 years experience in role. Provides administration, coordination and monitoring support. As a project team member, assists managers, engineers and others in developing and managing customer issues and controlling related documentation flow among organizations.
Interacts with multiple organizations and management levels.Essential Duties and Responsibilities:Review issue logs on a daily basis and acknowledge and process new issues within 24 hours of receipt;Provide weekly progress updates on existing issues until items are closed;Manage due dates in issue log on a weekly basis to prevent issues from becoming overdue;Leverage internal contacts to drive issues to closure;Participate in internal team calls to engage help where needed to resolve issuesQualification - Rating:Must HaveCustomer SupportCS - Attention to Detail-1 (0 - No Familiarity) of 5 (5 - Expert)CS - Multi-task-1 (0 - No Familiarity) of 5 (5 - Expert)MiscellaneousMS - Communication Skills-1 (0 - No Familiarity) of 5 (5 - Expert)Technical ProfessionalTP - Microsoft Excel-1 (0 - No Familiarity) of 5 (5 - Expert)TP - Microsoft Windows-1 (0 - No Familiarity) of 5 (5 - Expert)Is Overtime expected/required for this site? - NoPlease quantify the weekly hours expected, if applicable.