Project Coordinator

Key Responsibilities

Program Leadership & Strategic Coordination

Lead the coordination and execution of rebate program activities, ensuring alignment with organizational objectives and regulatory requirements.

Analyze program data and trends to identify opportunities for process improvement, increased efficiency, and enhanced customer satisfaction.

Work to identify and align the customer experience with the operational process.

Develop and maintain dashboards, reports, and metrics to monitor program performance and inform strategic decisions., i.e. PowerBI and Spreadsheets

Serve as a liaison between customers, contractors, distributors, and internal teams, facilitating clear communication and mutual understanding.

Proactively identify gaps in program processes, propose solutions, and drive continuous improvement initiatives.

Support training and onboarding for program participants, ensuring knowledge transfer and adoption of best practices.

Operational Excellence

Oversee data entry, verification, and management of program transactions, maintaining high standards of accuracy and timeliness.

Manage electronic forms, spreadsheets, and databases, optimizing tools for scalability and usability.

Field and log telephone calls, emails, and other communications, ensuring prompt and effective follow-up.

With minimal supervision, organize and prioritize daily and weekly tasks for the team and yourself while juggling multiple projects and timelines.

Document and refine work instructions, job aids, and process documentation to support operational consistency and knowledge sharing.

Stakeholder Engagement & Communication

Compose and manage outgoing communications, including email, phone, and in-person interactions, with professionalism and clarity.

Facilitate project follow-ups, verifying transactions, and resolving discrepancies through critical thinking and problem-solving.

Collaborate with team members to cover responsibilities during absences, fostering a supportive and resilient team environment.

Work with internal stakeholders to manage and update the external DG Webpage.

Utilize project management tools (Teams, SharePoint, Outlook, Monday.com, eTrack, Salesforce, DocuSign, etc.) to track progress and ensure accountability.

Qualifications

Bachelor’s degree required; advanced degree or relevant certifications preferred.

Minimum five years’ experience in program coordination, administrative services, or energy efficiency/rebate programs.

Demonstrated ability to think strategically, analyze complex data, and drive process improvements.

Intermediate to advanced proficiency in MS Word, Excel, PowerPoint, Access, and project management platforms.

Excellent communication (verbal and written), customer service, organizational, and analytical skills.

Reliable home internet and willingness to work in a hybrid environment (2-3 days in office).

Ability to work well under pressure, prioritize effectively, and adapt to changing priorities.

Commitment to continuous learning, innovation, and team collaboration.