Project CoordinatorCompany: Rumford StoneLocation: Bow, NH 03304 — In person, full-time (hybrid potential after an initial in-office period)Compensation: $21 to $26 per hour, depending on experienceSchedule: Monday – Friday, standard business hours; occasional overtime during busy periodsWork: Year-roundBenefits: Health, dental, and vision insurance; company-paid disability, term life, and employee assistance program; optional additional life and accident coverage; 401(k) with company match; PTO and paid holidaysQuick HighlightsBe the go-to point of contact who guides homeowners and general contractors through their countertop projects from order to installCoordinate mostly residential kitchen and bathroom projects of all kinds, working across sales, design, production, and install teamsOpen to a range of experience — bring your coordination, customer service, or construction background and grow with usFull benefits, including company-paid disability, life, and an employee assistance programStable, year-round role with real opportunity for professional growthStarts fully in office at our Bow, NH location, with the potential to move to a hybrid arrangement over timeAbout Rumford StoneRumford Stone has been fabricating and installing custom countertops in New Hampshire since 1995, growing from a two-stall garage into a modern 23,000-square-foot facility with robotic fabrication equipment. We carry an A+ rating with the Better Business Bureau and serve homeowners, builders, and contractors throughout Northern New England.About the RoleWe're looking for a highly organized, customer-focused Project Coordinator to join our team in Bow, NH. This role is central to how we deliver: you'll manage projects from start to finish, keeping communication clear, schedules accurate, and the customer experience exceptional through fabrication and installation.
Most of your work is residential — coordinating kitchen and bathroom projects of all kinds — and you'll spend a lot of your day talking with homeowners and general contractors alike. The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and can confidently juggle multiple projects while collaborating across departments.This position starts fully in office for the first 90 days so you can learn our process and team. After that, there's the potential to move to a hybrid arrangement.What You'll DoServe as the primary point of contact for customers throughout the project lifecycleProvide project updates, answer questions, and resolve issues professionally and on timeCreate and manage project schedules, timelines, estimates, and milestonesCoordinate projects from order placement through final installationCollaborate with sales, design, production, vendors, and installers to keep projects moving smoothlyManage purchasing and coordinate material deliveries with vendors and subcontractorsConduct customer material viewings and help clients with stone selectionsMaintain accurate project documentation, including contracts, change orders, and progress updatesProcess and manage project invoicing accurately and on timeUse project management software to track status and communicate updatesTroubleshoot scheduling or project challenges while keeping customer service highSupport long-term customer relationships and help drive repeat businessWhat Will Make You SuccessfulOpen to a range of experience; a minimum of 2 years in project coordination, project management, or customer service is strongly preferredHigh school diploma or equivalent required; college degree a plusConstruction, remodeling, or stone countertop industry experience is a plusStrong organizational and multitasking abilitiesExcellent problem-solving and time-management skillsStrong written and verbal communication skillsComfortable working in a fast-paced environment with changing prioritiesProficiency with computers and project management software (Stone App or similar platforms a plus)Basic ability to read a tape measure in inches and feetPhysical and Work EnvironmentPrimarily office-based, with occasional visits to the warehouse or job sitesProlonged periods sitting and working at a computerStandard business hours Monday through Friday, with occasional overtime during busy periods or special projectsOur Core ValuesWe believe great teams are built around shared values:Grow and Learn — Stay curious and open; perform with passion and enthusiasmDo the Right Thing — Make decisions based on integrity, empathy, and respect; service above selfFind a Way — Discover solutions others haven't considered; think creatively and make it happenOne Team — We achieve more when we collaborate; trust and engageDeliver Excellence — Take pride in every detail; uphold the highest standards of craftsmanship and serviceWhy Join Us?Stable, full-time opportunity with a respected New Hampshire fabricatorCollaborative and supportive team environmentReal opportunities for professional growth and developmentA company culture focused on quality, teamwork, and customer satisfactionReady to Apply?If you enjoy coordinating projects, building strong customer relationships, and being part of a team that takes pride in delivering exceptional results, we'd love to hear from you.
Apply today to join Rumford Stone.