Enterprise Success ManagerThe Enterprise Success Manager will be responsible for managing and growing a book of business consisting of Client Connect large revenue accounts. Primary duties include renewal of service agreements, up-selling accounts and resolving customer issues. Candidates will work internally across all functions to drive customer satisfaction and exceed sales targets.
Develop and maintain strategic business relationships with accounts to promote Client products and services and profitable business relationships. Protect and defend annual revenue, customer base and subscriptions. Analyze customer accounts for issues across systems and drive the issues to resolution.
Utilize detailed knowledge of products and thorough knowledge of clients’ business to consult and provide solutions that will increase value and ROI for clients. Liaise with technical support, accounting and other areas of the business to ensure customer satisfaction. Keep accurate, detailed records of all sales activity in CRM.
Coordinate and conduct QBR’s, EBR’s, and various executive meetings, conduct weekly status calls, participate in other weekly status calls (e.g. support, ProServ, etc).Qualifications:A bachelor's degree or equivalent related work experience.Three or more years of relevant work experience.B2B selling or customer service experience at large/enterprise level accounts.Analytical skills and issue resolutionEven better if candidates have:Advanced DegreeAbility to generate activity through networking and association marketing within assigned accounts.Experience selling multi-million dollar contracts.Experience selling software solutions or software-as-a-service (SaaS) solutionsInterpersonal communication skills, attention to detail and strong organizational skills.Analytical and presentation skills.Knowledge of MS Office suite and CRM solutions including Salesforce.