Project Administrator (Technology Projects)Title: Project Administrator (Technology Projects)Are you passionate about technology projects and supporting first responders? If so, read on! As a member of NorcomCT's customer support team, you will be an integral part of our core mission to provide technology solutions and services that help first responders, towns, and cities support and protect their communities. Our customer facing staff provides "best in class" support to keep our client's mission critical systems up and available every day. Motorola is the world leader in public safety communications and NorcomCT is the premier Motorola partner in New England. As a NorcomCT Project/Service Administrator you will provide administrative support for the company's technical services and sales operations. This individual will be responsible for organizing vendor quotes, project documents, vendor orders, customer quotes, customer orders, service delivery documents, project billing and close out documents, project inventory, documenting project schedules, meeting notes and team deliverables. Due to the technical nature of our services, this position requires a robust general technical aptitude, excellent organizational skills and attention to detail.
Experience in our industry is not required, however, demonstrated performance in a similar role in a technology industry is required. The ideal candidate for this position is a self-starter who can manage multiple priorities with varying levels of difficulty in a fast paced, demanding environment. The position is staffed at our Naugatuck location, Monday through Friday 8:00am to 5:00pm, and may require occasional travel to customer locations or trainings.
Compensation $28.00 to $39.50 per hour Initial compensation is based on applicant's skills, experience, training/education, and certifications Benefits include Medical, Dental, Disability and Life insurance, 401k, Paid Time Off, Paid Holidays and Profit Sharing Bonuses If you have the drive and desire to learn Motorola public safety technology products and solutions, while supporting first responders APPLY NOW!Duties and Responsibilities:Proactively monitor project deliverables and status and resolve discrepancies/issues or escalate issues for resolution by othersSupport inter-departmental teams to achieve project and service goalsAnswer and address/direct phone calls from customers and employeesReview project documentation, proposals, RFP's, contracts, requirements, and other project-related documents and execute deliverables as requiredRequest quotes from subcontractors and vendorsAssist with preparation of proposals, equipment lists, RFP documents and other documents related to the proposal and bid processParticipate in project budget planning and developmentCreate customer orders, manage delivery to support project deadlines and expedite as required to meet scheduleIssue POs and Statements of Work to subcontractors and POs to vendorsDocument project schedules and prepare reports for employees and customersIdentify and coordinate required internal resources, schedule work with customers and enter/update assignments in the scheduling systemProactively monitor technical activities throughout the day and re-prioritize schedule and assignments as required or escalate issues for resolution by othersManage and coordinate project inventory and release of equipmentCreate and update project tasks in Asana project management systemProactively manage and update personal CRM and Asana (project management system) tasks and deliverablesDeliver project updates during internal and customer meetingsProactively manage assigned work flow queues and resolve issues or escalate as neededAttend customer meetings at our facility and customer sites in company owned vehicles when requiredDocument and distribute meeting notesComplete project closeout, including customer file updates, labor billing updates, project reconciliation and transition of the project to billingInitiate warranty, and document warranty and service plan details upon project completionRequest, verify and manage subcontractor insurance and license documentationInitiate, renew and manage customer service agreementsOther duties as neededRequired Qualifications:College degree or equivalent experienceA minimum of three (3) years' experience in a customer service, internal support, project/service administration experience in a technical industryAbility to compose and properly format professional, grammatically correct emails, correspondences and lettersAbility to read and understand basic technical documentsExcellent communication and problem-solving skillsSelf-motivated with exceptional organizational skillsPositive and team-oriented attitude is essentialExceptional time management skillsProficiency with creation, development and formatting of documents and spreadsheets utilizing Microsoft Office suiteAbility to lift and carry 25 poundsPass initial and ongoing company and client background checksMaintain valid state driver's license with a good driving recordPreferred Qualifications:Specific experience with technology solutions and/or industrial or government organizationsExperience as a first responderExperience with the use of two-way radio communications systems or equipmentIn addition to these requirements, we desire individuals who are team-oriented and who work and communicate effectively with others at all levels throughout the organization. Excellent customer service skills with the desire to provide world-class support are a must. Application and Evaluation Process:Submit online application and attach resumeIf selected to advanceComplete three online assessmentsPhone interviewIn person interviewBackground check, Motor Vehicle Records (MVR) check and drug testWe expect the evaluation process may take up to 60 days. To be considered for this position, complete the online application and attach resume by clicking the "Apply" link below. You will receive a confirmation email after submittal. If you do not receive a confirmation email, please contact us at . Northeastern Communications, Inc. dba NorcomCT is an Equal Opportunity/Affirmative Action Employer