Program Specialist

Program Coordinator For The PSCTThe primary responsibility of the incumbent is to function as a Program Coordinator for the PSCT, a multi-service program supporting Operation Enduring Freedom Operation Iraqi (OEF/OIF) veterans and Department of Veterans Affairs' traumatic brain injury (TBI) initiatives.Duties include:Meeting VISN and VHA reporting requirements.Acquiring knowledge of the National Polytrauma Network Program and VISN 21 Polytrauma Network Activities and liaising with OEF/OIF integrated clinics and other SFVA and VISN 21 programs.Attending virtual and on-site meetings: clinic, administrative, program, project and ensuring agreements, action-steps, and outcomes are recorded in program minutes.Attending VISN conferences related to Polytrauma Network functions.Representing SFVA, providing data input, reviewing data as to the findings and providing suggestions/recommendations after analyzing data collected, troubleshooting any problems.Arranging Polytrauma Interdisciplinary Team conferences twice a month.Presenting the coordination of care, regarding any issues in their appointments and care coordination.Taking notes and entering information in a TBI Instrument database, the Rehabilitation and Reintegration Plan of each patient discussed, completing information regarding each patient's assessment, interdisciplinary treatment evaluations, treatment goals, follow up plan and other information needed.Conducting special studies to improve customer service.Conducting customer service rounds; identifying systemic difficulties and correcting them.Reporting such data collected with recommendations presented in applicable formats: word documents, excel spreadsheets, power point presentation, or on designated formats as directed by the Director of PSCT.Regularly attending TBI clinic reviews.Identifying potential problem areas, making recommendations to correct and improve coordination and communication between clinical providers, nursing, medical administration, and business office.Working proactively with Director of PSCT and Administrative Officer to familiarize them with data available for analysis, to present trends for program performance measures, to propose changes in program scheduling to enhance efficiency and to propose mechanisms for collecting data as requested by Director of PSCT, Administrative Officer, Neurology and Rehabilitation Service Chief and leadership.Coordinating the schedules of PSCT patients in several TBI Clinics, using VISTA/CPRS as source of information, tracking metrics and trends, analyzing activities surrounding the input processing and output of data, and monitoring them for quality improvement.Performing trends and analysis of the scheduling process, maintaining FTEE, Clinic slots or scheduling arrangements.Ensuring that TBI algorithm for locating, scheduling and evaluating patients meets performance measure guidelines.Maintaining database for TBI activities which are monitored by ACO.Advising the Director of Polytrauma Support Clinic on cumulative performance of SFVA OEF/OIF polytrauma activity.Collecting data pertaining to patient waiting time, scheduling issues, no show, cancellations, etc., to analyze this information as needed for performance measures, providing recommendations to action plan to the PSCT Director.Maintaining a supply of educational materials regarding TBI.Organizing VTEL TBI evaluations for patients who are unable to come to SFVA for their assessment, evaluations or treatments.Assisting with travel associated with the PSCT Program.Other related duties may be assigned.Work Schedule: Monday-Friday, 8:00am-4:30pmVirtual: This is not a virtual position.Position Description/PD#: Program Specialist / PD Relocation/Recruitment Incentives: Not AuthorizedCritical Skills Incentive (CSI): Not approvedPermanent Change of Station (PCS): Not Authorized