Program Specialist

Family Services CoordinatorReports To: Service Coordination ManagerClassifications: Full-TimePay Rate: $23.50 - $25Hours Per Week: 40 hours/week (Evenings and Weekends as needed)Benefits Eligible: Yes (Medical, Dental, Vision, 401k + Employer Match, Vacation & Floating Paid Holidays)Department: Family ServicesWork Location: Potrero SiteStart Date: Immediate Start Date AvailableThe OrganizationGood Samaritan Family Resource Center (GSFRC) is an innovative multi-service non-profit agency located in San Francisco's Mission District. Its mission is to help immigrant families access needed services, develop self-sufficiency, and participate fully as members of the community. Our staff is a diverse and talented team willing to take different and unique approaches to help children, youth and families thrive and succeed.Position SummaryUnder the direction of the Service Coordination Manager, this position is responsible for assisting in the coordination and implementation of Family Services Programming.

Key responsibilities include group facilitation, working directly with Program Facilitators on assigned programs to assist with intakes, program enrollment/registration, program preparation, attendance tracking, providing pre-post surveys/evaluations, and information and referral resources for program participants.Specific ResponsibilitiesEnsure communication and interventions with visitors and participants are culturally relevant, acknowledge and value families' strengths, and are responsive to the multiple aspects of the diversity of the families servedExplain Good Samaritan classes and programs to participants, other service providers, and visitorsPre-screen needs of those seeking services through agency's Intake process to provide information and referrals to internal and external programsConduct Intakes through internal database (Salesforce, CMS) to new and returning Good Samaritan Participants as part of program enrollment which include assessing needs, consent forms and keeping documents confidentialPlan and facilitate in person and/or virtual curriculum-based classes, workshops, support groups and/or other activities for families (with co-facilitator when assigned)Hold program preparation for assigned programs which include (calendar scheduling, preparing materials list, space set up/clean up, phone calls to confirm attendance)Track program enrollment and attendance of assigned programs and enter into database.Hold assigned program's waitlists, contact potential program participants for enrollment process, and coordinate with program facilitator for finalizing enrollment list.Provide pre/post program evaluations and surveys to participants, collect evaluations/surveys when completed, and assist participants in completing them as needed.Work with other staff and service providers to ensure appropriate referrals and follow-up on referred participantsMaintain and update program referral and services informationPerform community research to identify and add new resources to our resource information guideProvide administrative support to staff as neededMeet with Service Coordination Manager weekly, attend staff, team, and committee meetings as scheduledOther duties as assignedOther ResponsibilitiesResponsible for the strict maintenance of client confidentialityAbility to promote, maintain, and contribute consistently to a positive work culture and team environmentAbility to demonstrate professionalism and respect in communication in all situations and with all stakeholders (participants, staff, parents, teachers, partners, etc.)Ability to be flexible and responsive to a variety of student and programmatic needsOther job-related duties as assignedMinimum QualificationsHigh School Diploma or equivalent and 1 year of relevant work experienceBilingual Spanish/English required (in reading, writing, and speaking), bicultural preferredExperience with facilitation of workshops, classes and/or support groupsExperience working with Latino immigrant population and understanding of immigrant issuesExcellent written and verbal communication skills and public relation/customer services skillsAbility and willingness to work an irregular schedule and to travel to off-site locations in the community as neededStrong organizational and time management skillsComputer literacy (MS Word, the Internet, data entry)Punctual, self-motivated and flexibleExperience with Databases (CMS, GMS, Salesforce) and data entryExcellent writing skills including spelling and grammar (English and Spanish)Collaborative, team-oriented work style and ability to work effectively with diverse staffStrong understanding of confidentiality and professional boundariesChild and youth friendlyDesired QualificationsKnowledge of Mission District and citywide resourcesPrevious experience in or understanding of the family resource center and/or family strengthening modelsTraining or experience in the areas or early childhood and/or youth developmentExperience with the practice of conflict management and de-escalation methodsRequirementsMust complete full background check (Department of Justice, FBI, and Child Abuse Index)Candidates must go through a background check after a conditional offer is made.Must have TB clearanceBilingual (Spanish and English; reading/writing/speaking)Physical RequirementsThis position is set in an Office and Community-based environment. The physical and environmental demands described in the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions