Providing dedicated support to patients and doctors, the full-time remote Program Specialist II will manage inquiries related to benefit coverage, payments, reimbursements, and denials through the patient services support center. Key responsibilities Deliver personalized support over the phone and online, addressing insurance benefit inquiries and payment issues Assist with prior authorization processes, benefit verification, and patient enrollment in assistance programs Maintain accurate records and logs of customer interactions and transactions to ensure effective follow-up and service delivery Required qualifications High School Diploma with 4 years of experience or Associate's Degree with 2 years of experience in a healthcare setting Strong computer skills, including proficiency in Microsoft Word, Excel, and PowerPoint Experience in customer service or call center environments Knowledge of patient assistance, reimbursement, or pharmacy benefit management Ability to work in a fast-paced, metric-driven environment while maintaining a patient-centered approach
Program Specialist II in workfromhome at Unknown Company
This position is listed as full time and able to be worked remotely.