Description
PRINCIPAL DUTIES AND RESPONSIBILITIES:
KNOWLEDGE, EDUCATION, SKILLS AND ABILITIES REQUIRED:
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Establish community liaison ties with human service providers within the Betances service area (Lower East Side/Bushwick).
- Provide service registration assistance to patients enrolled through targeted outreach effort.
- Provide translation assistance for Chinese monolingual patients.
- Create and implement outreach initiatives with the aim of informing prospective patients about the full array of services available at Betances Health Center.
- Provide telephone and on-site liaison assistance to patients in need of assistance obtaining access to service.
- Obtain leads in identifying persons that may have a need for services and face access barriers due to language or physical limitations.
- Engage in troubleshooting activity to help resolve patient complaints from newly enrolled patients registered through outreach initiatives.
- Create, promote, and distribute targeted patient services information to special population groups within the service area.
- Provide translation of English language public information materials into Chinese language materials promoting patient care at Betances Health Center.
- Provide media relations services, including writing copy in the area of Betances Health Center public relations, special events, provider profiles, and service promotion.
- Organize and carry out service promotion activities aimed at special population groups in the Asian neighborhoods of Betances' service area.
- Routinely prepare outcome reports; and perform such other duties that may be assigned by the Marketing Director.
- Other tasks as assigned.
KNOWLEDGE, EDUCATION, SKILLS AND ABILITIES REQUIRED:
- BA degree or AA degree and 1 year outreach experience in a human services setting, or HS graduate with 5-10 years' experience in sales/human service outreach.
- Bilingual Chinese/Mandarin preferred.
- Demonstrates good people skills in the areas of: interpersonal communications, cultural, age sensitivity and must be able to engage people from various ethnic and age groups.
- Experience in a customer service environment having person-to-person contact and performing clerical and phone communications.
- Basic computer literacy, with demonstrated skill in use of MS Word and Excel software. Experience with an Electronic Medical Record (EMR) system is a plus.
- Must be a team player. Ability to work independently and in a team environment.
- Displays self-initiative.