Program Operations Specialist 1/Trainee

Program Operations Specialist 1The Program Operations Specialist 1 will work as a member of the Bureau of Assessment Oversight and Coordination (BAOC) Training, Data Reporting, & Contract Management Team, and in collaboration across BAOC with the Assessment and Quality Assurance (QA), Quality Management (QM) and Statewide Assessment Operations units. The Program Operations Specialist 1 will assist with performing a variety of tasks that support the quality review of Assessors administering the assessment tools, investigation, quality review and presentation of concerns/complaints about completed assessments, engaging with stakeholders to provide education and support, assist with IT development and evolution of existing systems.

The role of reviewing data and developing metrics related to assessment rates, oversight of contract vendors activities, and providing general support to bureau leadership.The candidate will assist in performing a wide variety of tasks to maintain efficient workflow with the BAOC Operations across the state, support processes necessary for next steps with assessment implementation, assist with IT development and evolution of existing systems, provide oversight of contract vendors, and provide general support to bureau leadership and OPWDD. The Program Operations Specialist 1 role is critical to OPWDD successfully achieving the implementation of the CAS and meeting its Transformation Agreement goals.The duties of the Program Operations Specialist 1 include, but are not limited to:Report issues to the POS2 Supervisor, as appropriate;Compile and analyze assessment and Quality Assurance (QA) and Quality Management (QM) data for reporting to committee and leadership and reviewing data metrics related to assessment rates;Support oversight of contract management, including vendor (and subcontractor(s)) deliverables, performance, information needs, and quality indicators;Assist with development of both data and reports that support the continued implementation of both assessment and quality assurance/quality management programs;Provide communication, informational updates and in-person training to State Offices, contract vendor and field staff as needed;Liaison with Developmental Disability Regional Office Front Door leads to resolve individual electronic health record issues.Coordinate OPWDD IT system, Tracking and Billing System (TABS)/CHOICES, updates for assessment operations, QA/QM.Receive and process assessor staff changes in accordance with privacy and security agreements.Navigate multiple systems for assigning priority assessments to State assessors.Perform other duties assigned by your supervisor to meet and support the needs of the Division.Minimum Qualifications:A bachelor's degree in a human service-related field (i.e., Social work, psychology, etc.) and minimum of two (2) years' experience working with people who have Developmental Disabilities.Display strong writing, verbal communication, interpersonal, and organizational skills.Possess the ability to work independently.Have a working knowledge of and be proficient in the use of a computer.Possession of a valid driver's license to operate a motor vehicle in New York State is preferred.