Program Operations

Job Title: Program Operations Position Description: Protingent Staffing has an exciting contract Program Operations with our client that is fully remote.

Job Responsibilities

• Support execution of the end-to-end buyback workflow, including deal intake, customer asset return coordination, inspection status tracking, credit or payment readiness, and handoff to remanufacturing or recycling paths.
• Maintain program trackers for deal stages, serialized asset movement, inspection outcomes, and buyback approval status across internal teams and 3PL partners.
• Help operationalize Phase 1 program qualifiers and ensure eligible accounts and assets are processed consistently based on approved scope.
• Partner Coordination: Work closely with 3rd party logistics partners to monitor outreach conversion, pickup readiness, packaging coordination, receiving, inspection, storage, sort and tier decisions, and shipment to remanufacturing sites.
• Track service and operational deliverables from partners, including proof of delivery, audit logs, serial number records, quality reports, and invoicing support.
• Escalate exceptions related to customer-induced damage, missing documentation, non-buyable components, or mismatches between expected and received configurations.
• Build and maintain recurring operational reporting on pipeline conversion, assets recovered, inspection outcomes, re-manufacturable yield, turnaround times, credits issued, and partner performance.
• Analyze operational bottlenecks across supply, logistics, inspection, and remanufacturing handoffs, and recommend process improvements to improve scale and cycle time.

Job Qualifications

• Bachelor’s degree in business, operations, supply chain, finance, analytics, or a related field.
• 3+ years of experience in operations, program operations, supply chain operations, business operations, or an analyst role supporting cross-functional execution.
• Proven ability to step into an in‑flight program and contribute quickly with limited ramp time.
• Strong analytical skills with experience in spreadsheets, operational reporting, reconciliation, and process tracking.
• Experience managing detailed workflows across multiple stakeholders and systems.
• Strong written and verbal communication skills with the ability to coordinate across internal teams and external partners.
• High attention to detail, especially in areas such as serial number tracking, inspection outcomes, financial reconciliation, and operational compliance.
• Comfort operating in a fast‑evolving program environment where processes are still being defined and scaled.
• Ability to work independently, follow established processes, and drive consistent execution in a contractor capacity.

Nice To Have

• Experience in reverse logistics, RMA operations, hardware lifecycle programs, remanufacturing, asset recovery, or IT asset disposition.
• Familiarity with subscription, deal desk, or finance‑adjacent operational processes.
• Experience working with external service providers.
• Exposure to Salesforce, SAP, operational dashboards, or workflow automation tools.
• Background in hardware businesses, storage infrastructure, or enterprise technology operations.

Job Details

Job Type: Contract

Pay Range: $35 - $42/hr.

Location: Fully Remote (Required to work PST hours)

Benefits Package

• competitive salaries
• insurance plan options (HDHP plan or POS plan)
• education/certification reimbursement
• pre-tax commuter benefits
• Paid Time Off (PTO)
• an administered 401k plan

About Protingent

Protingent is an Award‑Winning provider of top‑tier Engineering and IT talent, trusted by companies at the forefront of innovation - from Software and Aerospace to AI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.