Program Operations Manager, Retail Electricity

Program Operations ManagerTesla Electric is expanding its retail electricity business in the US, starting with Illinois. This Program Operations Manager will own the day-to-day operational and compliance functions of Tesla's alternative retail electricity supplier (ARES) and ongoing market participation in Illinois (PJM territory), with scope to expand into additional deregulated markets over time.This role is the market-facing operational owner for Illinois — managing regulatory compliance obligations, coordinating filing workflows with external counsel, interfacing with state regulators, the incumbent utility, and relevant program administrators, and building the internal processes that allow Tesla Electric to serve Illinois customers reliably and in good standing.This position reports to the Technical Program Manager overseeing Tesla Electric's retail operations and works cross-functionally with legal, product, customer support, and finance.A successful candidate understands how retail electric suppliers operate inside Illinois regulatory structures, is energized by the operational complexity of a new market entry, and can build durable processes in an environment where much is still being defined.ResponsibilitiesOwn compliance and operational continuity for Tesla's Illinois retail electricity supplier certification — license renewals, tariff maintenance, regulatory correspondence, and reporting obligationsServe as the primary point of contact for market-facing regulatory interactions, including with state regulators, the incumbent utility, relevant program administrators, and external regulatory counselOrchestrate recurring compliance filing calendars; track deadlines, coordinate drafts, manage review cycles, and ensure timely submissionBuild and maintain internal processes for enrollment, customer lifecycle events, and back-office coordination specific to the Illinois marketMonitor regulatory developments — state commission dockets, renewable energy program rule changes, PJM market updates — and flag material impacts to the businessPartner with legal, product, customer support, and finance stakeholders to translate regulatory requirements into operational workflowsTrack operational KPIs; identify and escalate issues before they become compliance risksRequirementsBachelor's Degree in a relevant field, or equivalent experience5+ years of experience in retail electricity operations or a closely related role in a deregulated electricity marketDirect experience operating or overseeing a licensed retail electric supplier or equivalent entity in Illinois/PJMFluency with Illinois retail electricity regulatory structures — supplier certification requirements, renewable energy program obligations, enrollment protocols, and ongoing compliance requirementsStrong program management fundamentals: filing calendars, deadline tracking, cross-functional coordination, documentation disciplineComfortable reading regulatory orders, tariff provisions, and compliance requirements independently; able to translate them into internal action itemsSelf-sufficient, detail-oriented, and capable of holding multiple operational threads simultaneouslyCompensation & BenefitsBenefitsAlong with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:Medical plans > plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&DShort-term and long-term disability insurance (90 day waiting period)Employee Assistance ProgramSick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks program