Job TitleFacilitates agency specific training through various delivery methods to enhance employee and/or vendor development in compliance with departmental, state, and federal laws, rules, regulations, guidelines, processes, and procedures.Delivers agency specific training to internal customers to facilitate learning and development.Develops or modifies agency specific training materials based on defined objectives, participant needs, and delivery method for employee learning and development.Applies principles of adult learning to the development and delivery of training to create an optimal learning environment.Conducts training needs analyses and confers with agency staff and subject matter experts to determine training needs.Develops surveys, tests, and other tools for evaluating courses and participants' learning to ensure training needs are being met.Participates in course specific train the trainer requisite programs as necessary for established curriculum delivery in compliance with departmental, state, and federal laws, rules, regulations, guidelines, processes, and procedures.Coordinates activities for events such as conferences, seminars, symposiums, trainings, workshops, or related events to enhance employee learning and development.Organizes event schedules and reserves sites, equipment, and other needed accommodations to coordinate training.Provides guidance to staff about assigned work to guarantee required timeliness standards are met.Provides information on organizational culture, policies and procedures, workflow and chain of command, task prioritization, proper documentation, and use of systems to effectively and efficiently perform assigned tasks.Provides information to management to assist in problem solving and finding solutions to ensure agency efficiency.Recommends the future use of agency specific contract vendors to management to ensure internal and external customers’ needs are being met.Identifies work priorities to ensure the most important work is completed first based on work experience, supervisor guidance, and departmental, state, and federal laws, rules, regulations, and guidelines.Maintains reports, files, and logs as required to ensure compliance with departmental, state, and federal laws, rules, regulations, and best practices.Responds to emails, phone calls, and other correspondence in a timely, cordial manner to provide great customer service.