Program Manager

Ascendionisafullservicedigitalengineeringsolutionscompany.Wemakeandmanagesoftwareplatformsandproductsthatpowergrowthanddelivercaptivatingexperiencestoconsumersandemployees.Ourengineering,cloud,data,experiencedesign,andtalentsolutioncapabilitiesacceleratetransformationandimpactforenterpriseclients.HeadquarteredinNewJersey,ourworkforceof6,000+Ascendersdeliverssolutionsfromaroundtheglobe.Ascendionisbuiltdifferentlytoengineerthenext.

We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:

• Build the coolest tech for world’s leading brands
• Experience the power of transforming digital engineering for Fortune 500 clients
• Master your craft with leading training programs and handson experience

Experience a community of change makers!

Joinacultureofhighperforminginnovatorswithendlessideasandapassionfortech.Ourcultureisthefabricofourcompany,anditiswhatmakesusuniqueanddiverse.Thewayweshareideas,learning,experiences,successes,andjoyallowseveryonetobetheirbestatAscendion.

About the Role:

Job Title: Total CX Manager

Role Overview

The Total Customer Experience (TCE) Program Manager is responsible for defining, evaluating, and optimizing the end-to-end customer experience across the software, applications, services, and connected ecosystems throughout the product lifecycle—from concept and design through development, launch, support, updates, and ongoing optimization.

This role serves as the customer advocate and experience champion, ensuring every customer interaction is intuitive, seamless, consistent, and valuable. The TCE Program Manager partners closely with Product Management, UX, Engineering, Quality, Marketing, Customer Support, and Operations teams to identify experience friction, drive improvements, and establish best-in-class customer journeys.

The role combines customer empathy, journey mapping, program leadership, and data-driven decision making to improve customer engagement, onboarding success, adoption, retention, supportability, and overall business outcomes.

Key Responsibilities

End-to-End Customer Experience Ownership

Own and continuously improve the end-to-end customer experience lifecycle across software applications, services, platforms, and device ecosystems.

Evaluate customer journeys across all major stages, including:

Awareness and discovery

Installation and setup

Authentication and account creation

Onboarding and first-use experiences

Feature adoption and engagement

Updates and upgrades

Troubleshooting and self-service support

Issue resolution and customer care

Retention and advocacy

Establish a holistic view of customer interactions across devices, operating systems, applications, services, and support channels.

Ensure customer experiences remain consistent, intuitive, scalable, and aligned across multiple products and services.

Salary Range: The salary for this position is between $104,000– $114,400 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits:

• (medicalinsurance)
• (dentalinsurance)
• (visioninsurance)
• (401(k)retirementplan)
• (longtermdisabilityinsurance)
• (shorttermdisabilityinsurance)
• (5personaldaysaccruedeachcalendaryear.ThePaidtimeoffbenefitsmeetthepaidsickandsafetimelawsthatpertainstotheCity/State)
• (1015daysofpaidvacationtime)
• (6paidholidaysand1floatingholidaypercalendaryear)
• (AscendionLearningManagementSystem)

Want to change the world? Let us know.

Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees.

Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.