Program Manager, Supply Chain Control Tower

Program Manager, Supply Chain Control Tower (SAP Order Management)

Location: Rosemont, IL 60018 (Hybrid, near O'Hare Airport)

Pay: $110,000 to $140,000 per year

Job Type: Full-time, Direct Hire

About the Role

Our client, a global logistics and supply chain provider, is launching a new Customer Control Tower to support the rapid buildout of AI data centers around the world. They're looking for a Program Manager to lead this launch from day one, taking it from planning through go-live and into steady day-to-day operations. You'll work with senior customer leaders and global teams on a high-profile, long-term program.

Important:

This role requires hands-on SAP Order Management experience, ideally in SAP S/4HANA. Significant SAP Order Management experience is essential for this role.

What You'll Do

• Lead the Control Tower program from kickoff through launch, stabilization, and handoff to steady-state operations
• Own the program plan, milestones, dependencies, acceptance criteria, and decision tracking
• Set governance for the program, including decision rights, escalation routes, and customer sign-off
• Manage the program budget, costs, and margin, and report spend against forecast
• Control scope and manage changes formally with the customer
• Build the Control Tower operating model, including process maps, SOPs, training, testing, and cutover
• Confirm staffing, system access, and operational readiness before launch
• Run steering meetings, stage-gate reviews, and risk and issue tracking
• Keep customer, operations, systems, finance, HR, and partner teams aligned and informed
• Set program KPIs and reporting, lead root-cause reviews, and drive continuous improvement
• Lead a multi-region delivery team and support future expansion into new regions

What You'll Need

• Extensive SAP Order Management experience, with strong knowledge of the order lifecycle, integrations, and operational dependencies (S/4HANA strongly preferred)
• 3+ years in supply chain, logistics, 4PL, control tower, or operations transformation roles
• Experience leading programs across multiple regions and functions
• Proven success managing and growing key customer accounts
• Comfort working directly with executive-level stakeholders
• Strong track record managing risk, dependencies, and change in complex environments

Nice to Have

• Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or a related field
• PMP, PRINCE2, MSP, or similar certification
• Background in AI infrastructure, technology deployment, manufacturing, inventory management, or global order orchestration
• Experience in 24/7 operations or control tower environments

What's Offered

• $110,000 to $140,000 base salary
• Hybrid work schedule
• Competitive benefits package
• Training and career development, including access to thousands of online courses
• Employee recognition programs and a friendly, collaborative culture

Additional Details

• Travel to regional offices, warehouses, and vendor sites as needed
• Office-based work with occasional walking across warehouse facilities; ability to lift up to 10 lbs
• FLSA Status: Exempt

Our client is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.