Program ManagerOVERVIEW iTech AG is seeking an experienced Program Manager to lead the delivery of ServiceNow solutions in support of a federal client program. This individual will serve as the primary client-facing lead, accountable for driving discovery, aligning stakeholders, and ensuring high-quality, actionable outputs that enable downstream implementation. ROLES AND RESPONSIBILITIESLead ServiceNow implementation programs leveraging native platform capabilities for project tracking, sprint management, and delivery governance keeping execution on-platform rather than in off-platform toolsUtilize ServiceNow to manage backlogs, sprints, stories, and release planning across concurrent workstreamsConfigure and maintain program dashboards, SLA monitors, and reporting using Performance Analytics and Predictive Intelligence to surface risks, bottlenecks, and improvement opportunitiesOversee all contract administration to ensure full compliance with deliverables, terms and conditions, service quality standards, and applicable federal government rules, regulations, and industry standardsDirect and manage multiple, complex, and inter-related tasks and workstreams to support task order deliverables on schedule and within scope and budgetMonitor program performance, costs, scope, and schedules to meet program and client objectives; identify, escalate, and mitigate risks proactivelyServe as the authorized client interface and primary point of accountability — acting as liaison between the client, oversight manager, technical monitor, and all support services across functional business and technology officesManage multiple vendors and subcontractors simultaneously across projects and operations and maintenance workstreams; supervise contractor personnel including performance feedback and day-to-day task directionOwn all program reporting including SLA performance, financial status, and staffing; manage contractor onboarding and offboarding and ensure timely access provisioning and clearance coordinationAdvise and engage the client on key operational and strategic priorities, providing advisory support for complex challenges and ensuring on-time delivery of high-quality work productsBuild strong relationships with stakeholdersEnsure deliverables are clear, actionable, and implementation-readyCoordinate and lead cross-functional teams of architects, analysts, developers, and designers across multiple workstreams; facilitate sprint ceremonies, technical reviews, and stakeholder working sessionsManage dependencies, risks, and issues across workstreams — escalating appropriately, driving resolution, and mentoring team members on agile practices and federal delivery normsDelegate and manage workstreams while ensuring consistency and qualityReview and refine deliverables produced by supporting team membersOther duties as assignedMINIMUM QUALIFICATIONS5+ years of experience as a project manager leading enterprise IT implementationsMinimum of 3 years demonstrated experience in leading ServiceNow implementations.Hands-on working knowledge of the ServiceNow platform, including understanding of platform architecture, module interdependencies, and native project/agile featuresProven ability to serve as the primary client point of contact on a federal IT contract, managing task order execution and program delivery accountabilityExperience coordinating cross-functional delivery teams including architects, developers, analysts, and designers across multiple concurrent workstreamsDemonstrated experience in prioritizing and managing process improvement initiatives aimed at increasing data integrity, reporting capability, and process efficiency.Experience working with multiple stakeholders across business and ITExcellent communication skills, including executive-level presentation abilityExperience owning program-level reporting including SLA performance tracking, financial reporting, and staffing statusExperience supporting DevSecOps practices within a federal IT delivery context, including CI/CD pipeline awareness and IT security and compliance requirementsStrong direct client communication skills with the ability to present complex technical concepts to non-technical audiencesExperience developing dashboards and reporting within the ServiceNow platformFamiliarity with federal IT environments, federal acquisition regulations, and government IT security requirementsEDUCATION AND CERTIFICATIONSBachelor's degreeProject Management Professional (PMP)PREFERRED QUALIFICATIONSServiceNow Micro Certifications in Performance Analytics, Agile, and Test Management.ServiceNow CSAExperience in multi-entity or federated operating modelsSECURITY CLEARANCEAbility to obtain and maintain public trust clearancePursuant to government contracts, US Citizenship is requirediTech AG is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws. iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.