Program Manager, Service Strategy & Execution (NJUS)Company: NetJets Aviation, Inc. Area of Interest: Customer Experience Location: Columbus, OH, USJoin the NetJets Team NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.Purpose of Position The Program Manager, Service Strategy & Execution is accountable for the Service initiative portfolio, cross-functional orchestration, operating rhythm, and performance transparency of the global Service organization. This role actively manages the full Service portfolio—including Side B initiatives, ensures the right stakeholders are aligned to deliver that work, hosts and runs the Monthly Service Meeting, and owns Service inputs into WBRs. This is a senior individual contributor role with real accountability for Service outcomes, including Owner Likelihood To Recommend scores.
The role will partner with Global ELT members directly and is designed to free senior leaders to focus on strategy and decision-making by providing structure, rigor, and execution discipline across Service.Tasks and ResponsibilitiesInitiative & Portfolio Management (Foundation of the Role)Own and maintain a single, authoritative inventory of all Service initiativesDefine and track scope, ownership, milestones, dependencies, risks, and outcomesEnsure sustained progress independent of meeting visibilityActively drive prioritization decisions, including sequencing, pausing, or closing workCross-Functional OrchestrationEngage the right functional and global partners based on portfolio needsAnticipate and resolve cross-functional dependencies and frictionMaintain momentum between formal forumsService Operating Cadence & Leadership ForumsHost, emcee, and facilitate the Monthly Service Meeting end-to-endDesign agendas, meeting flow, attendee lists, and decision points aligned to portfolio prioritiesBuild and own the presentation narrative and content (with inputs from teams)Ensure meetings result in clear decisions, actions, owners, and timelinesManage pre-reads, post-meeting summaries, and follow-throughWBR & Executive ReportingOwn Service inputs into Weekly Business Reviews (WBRs)Partner with BI&A to define metrics, strengthen data integrity, and evolve dashboardsEnsure WBR content is decision-oriented and consistent with Monthly Service Meetings and executive updatesService Risk ManagementOwn the Service risk register and ongoing risk inventoryIdentify emerging and systemic Service risksTrack mitigation plans, owners, and timelinesPartner with BI&A to build and maintain weekly Service risk dashboardsNote: It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.Education Bachelor's in Business Certifications and Licenses Years of Experience 8-10 years of experience Core Competencies Adaptability Collaboration Curiosity Service-Oriented Strives For Positive Results Knowledge, Skills, Abilities and Other (KSAOs) • Demonstrated success leading complex, cross-functional initiative portfolios • Strong executive presence with the ability to influence without authority • Highly structured thinker with strong judgment and follow-through • Comfort with performance metrics, dashboards, and data-driven narrativesHow NetJets Supports You NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL—a comprehensive package to support your Mind, Body, and Life. Our comprehensive suite of benefits include: Medical, Dental, and Vision Healthcare Advocacy Employee Assistance Program Flexible Spending Accounts Health Savings Account with annual employer contribution Wellness Programs & Discounts Paid Time Off Parental Leave of Absence Life and Accident Insurance Voluntary benefits (financial protection plans) 401(k) plan, with 67% of every dollar you contribute matched by NetJets Short and Long-Term Disability Legal Plan Identity Theft Protection Plans Pet Insurance Family & Caregiving Support