A growing technology-focused manufacturing organization is seeking a Program Manager to oversee customer programs and coordinate cross-functional teams to ensure successful project execution. This individual will serve as the primary liaison between customers and internal stakeholders, helping to drive projects from initial requirements through delivery while maintaining strong customer relationships and operational excellence.
This role requires a highly organized professional who can manage multiple priorities, facilitate communication across departments, and proactively solve problems in a fast-paced environment.
Key Responsibilities
- Serve as the primary point of contact for assigned customer programs.
- Coordinate activities across engineering, operations, supply chain, quality, and other functional teams to support project objectives.
- Manage project schedules, milestones, deliverables, and customer communications.
- Review customer requirements and collaborate with internal teams to develop and execute project plans.
- Facilitate project kickoff meetings and ongoing status reviews.
- Monitor project performance and identify risks, issues, and opportunities for improvement.
- Support proposal development, cost analysis, and project planning activities.
- Track project financial performance and support business objectives.
- Ensure adherence to customer requirements, industry standards, and internal procedures.
- Maintain accurate project documentation and reporting.
Education
- Associate's degree or higher in Business, Engineering, Project Management, Operations, or a related field preferred.
- Equivalent combination of education and relevant experience will be considered.
Experience & Skills
- 3+ years of project, program, account, or operations management experience within manufacturing, engineering, technology, or a related industry.
- Strong organizational, communication, and problem-solving skills.
- Experience working with ERP, MRP, CRM, or other business management systems.
- Proficiency with Microsoft Excel and other business software tools.
- Ability to manage multiple priorities while maintaining attention to detail.
- Experience supporting customer-facing projects in a technical environment is preferred.
Program Manager in Rochester at New York Technology Partners
This position is listed as full time and onsite. It was posted yesterday.