ReplenishRx Program ManagerWith extensive experience in pharmaceutical distribution, a network of over 1,600 clinics and health centers, and robust compliance and audit systems, Direct Relief serves as a key access point for healthcare providers seeking donated medications from pharmaceutical manufacturers.Under the general direction of the Regional Director of U.S. Programs, the Program Manager for ReplenishRx leads the development and expansion of Direct Relief's ReplenishRx program. This position is responsible for driving program strategy, strengthening operational systems, and ensuring clinics, health centers, and charitable pharmacies have sustainable access to donated medications and medical supplies, while maintaining rigorous compliance, accountability, and audit standards.This role requires a self-starter who can independently identify opportunities, solve problems, and implement improvements in an evolving and resource-constrained environment.
Strong communication skills are essential to effectively engage internal and external stakeholders, including healthcare partners, pharmaceutical manufacturers, and Direct Relief leadership.The ReplenishRx Program is an innovative approach to delivering in a manner similar to Patient Assistance Programs (PAPs) in the United States. It centralizes access to PAP medications through a single-entry model and shifts from a per-patient, per-drug structure to a bulk distribution model that enables clinics and pharmacies to serve eligible low-income, uninsured patients more efficiently.Essential Duties and Functions:Partnership Management & External EngagementServe as a primary point of contact for pharmaceutical manufacturers, fostering strong, long-term partnershipsCollaborate with Corporate Engagement to support donor outreach and program growthBuild and maintain strong relationships with clinics, health centers, and charitable pharmaciesConduct site visits and support implementation of donation agreements and compliance requirementsProgram Development & Continuous ImprovementLead ongoing development, refinement, and scaling of ReplenishRx, identifying opportunities to improve efficiency, access, and impactProactively assess program performance, partner feedback, and operational challenges to implement data-informed improvementsMonitor industry trends, PAP evolution, and policy changes to inform program strategy and innovationPartner with IT to enhance system functionality, reporting capabilities, and data visibilityProgram Management & StrategyManage program budgets, proposals, and spendingEstablish and track performance metrics to evaluate program effectivenessSupport day-to-day operations in coordination with program staff, ensuring alignment between strategy and executionProgram Operations & ComplianceOversee and continuously improve enrollment processes, ensuring clarity, efficiency, and complianceImplement and maintain Standard Operating Procedures (SOPs) and program guidelinesStrengthening policies and controls to prevent drug diversion, misuse, and non-complianceCollaborate closely with Partner Success, Pharmacy, and Legal & Regulatory Affairs to ensure audit readiness and adherence across all partnersCommunication & Stakeholder EngagementDevelop clear, consistent communications for internal and external audiences, including partners, leadership, and boardsTranslate complex program requirements into accessible guidance for partnersPrepare and deliver presentations, reports, and program updatesRepresent Direct Relief at conferences, convenings, and external forumsQualificationsDemonstrated expertise in Patient Assistance Programs (PAPs) and pharmaceutical access programsProven ability to lead program development and drive continuous improvement initiativesStrong project management skills with the ability to manage multiple priorities independentlyExcellent written and verbal communication skills, with the ability to tailor messaging to diverse audiencesExperience working with healthcare providers, nonprofits, or pharmaceutical stakeholders preferredAbility to operate as a self-starter, exercising sound judgment and initiative in a fast-paced environmentExperience with compliance, audit processes, or regulated environments strongly preferredPerform other duties as assigned