Program Manager – Remote Patient Monitoring (RPM)

Program Manager – Remote Patient Monitoring (RPM)The Program Manager – Remote Patient Monitoring (RPM) is responsible for the operational, financial, and clinical oversight of the RPM program within Essen House Calls.This leader will manage enrollment, device deployment, patient engagement, clinical workflows, billing capture, regulatory compliance, and staff supervision. The role requires a strong blend of healthcare operations expertise, clinical understanding, technology fluency, and revenue accountability.The Program Manager will drive measurable improvements in patient outcomes, documentation accuracy, billing performance, and program scalability.ResponsibilitiesOperational LeadershipOversee day-to-day operations of the RPM program.Develop and standardize workflows for enrollment, device activation, monitoring, and escalation.Ensure efficient coordination between providers, care coordinators, IT, and RCM teams.Build scalable processes to support enrollment growth.Financial & Revenue OversightMonitor monthly RPM enrollment, billing, and reimbursement performance.Ensure compliance with CMS guidelines for CPT billing requirements.Partner with Revenue Cycle Management to reduce denials and optimize billing capture.Track program margin and identify operational inefficiencies.Present weekly performance dashboards to leadership.KPI Ownership & Performance AccountabilityOwn and manage performance metrics including:? 90% patient transmission adherence? 90% monthly billing capture rate? 5% documentation error rate<48-hour response time for abnormal clinical alertsImplement corrective action plans when KPIs fall below target thresholds.Team Leadership & SupervisionHire, train, and supervise RPM Care Coordinators.Conduct productivity monitoring and performance evaluations.Establish clear daily, weekly, and monthly output expectations.Foster a culture of accountability, collaboration, and continuous improvement.Clinical & Regulatory OversightEnsure RPM services comply with Medicare, Medicaid, and HIPAA regulations.Conduct routine audits of documentation and workflow adherence.Collaborate with providers to ensure appropriate clinical interventions based on RPM alerts.Maintain high standards of patient safety and quality of care.Technology & Vendor ManagementOversee RPM device vendors and platform performance.Ensure seamless EHR integration and data accuracy.Collaborate with IT to troubleshoot connectivity or transmission issues.Evaluate new RPM technologies and recommend system improvements.Patient Engagement & ExperienceDevelop strategies to improve patient retention and adherence.Ensure patients receive proper education and support for device usage.Address barriers to participation and improve satisfaction metrics.QualificationsEducational Qualifications:RequiredBachelor's degree in Healthcare Administration or related field3–5 years of clinical or care management experienceMinimum 2–3 years of healthcare leadership experienceExperience with Remote Patient Monitoring or telehealth programsKnowledge of CMS billing requirements and compliance standardsExperience using EHR systems and healthcare analytics toolsPreferredMaster's degree (MHA, MBA, MSN, or related field)Certification in Case Management (CCM)Certification in Healthcare Information Systems (CPHIMS)Experience in population health or value-based care programsKey Competencies:Strong operational and financial acumenData-driven decision-makingExpertise in CMS and HIPAA complianceAbility to translate analytics into workflow improvementsExcellent leadership and communication skillsHigh level of organizational accountabilityPay Rate $90,000- $100,000 Annually + performance-based bonusLocation: Required to be in Bronx-based office location 5 days a weekEqual Opportunity EmployerEssen Health care is proud to be an equal opportunity employer, and we seek candidates who desire to work in and serve an ethnically diverse population.