Program ManagerA Program Manager works as a quality assurance liaison with individuals, families, guardians, advocates, case managers, Direct Support Professionals (DSP), other service providers and community resources to create a cohesive support team for the success of the individual.Key ResponsibilitiesIndividual & DSP SupportBuild relationships with individuals and understand their interests and needs; carry a caseload of at least 35 individualsAssure that DSPs adhere to waiver rules and regulations; be a resource for DSPs as LEL employees and as support staffConnect with every individual/family every month and visit at least quarterlyCoordinate with IST/Individual Support Team (family members, case managers, behavior support specialists and other stakeholders)Assist individuals and their family members with maximizing their waiver fundsProvide ideas and guidance to help individuals achieve the Good LifeOccasionally provide direct care and support if no DSP or natural supports are immediately availableRecord keepingEnsure "Blue Books" with critical information about each individual is at their home and up to dateCollaboratively establish individuals' goalsEnsure drills and assessments are completed monthlyWork closely with the Individualized Support Team (1ST) in assessing the individual's risks and assuring a planProcess quality assurance, complaint, incident and change of status reports and notify the appropriate parties with the reports.Prepare, investigate and submit Incident Reports within 24 hoursEnsure that each of the following are reviewed and agreed upon by the IST at each quarterly meeting:The appropriateness of services and alignment with the individual's support needs to live their best lifeRisk assessments and current risk plansThe appropriateness of ISP goalsProgress towards ISP/PCP goalsThe appropriateness of current medication as well as complianceRecent and upcoming medical appointmentsHealth and safety of the individualThe compliance of all filesInternal CollaborationWork closely with LEL leadership to maximize supports provided to individuals and their caretakersMonitor industry and local trends, advising leadership on service changesParticipate in company leadership meetings and eventsProgram Managers have calls/meetings approximately 3 times weekly outside of standard business hours. Meeting with individuals may require driving up to 4 hours.Success IndicatorsMakes connection with every family at least once monthlyVisit individuals at least once quarterlyCompletion of Incident Reports within 24 hoursPrepare collaborative and thorough materials for quarterly meetingsAdvocates for the needs of individualsFriendly, supportive rapport with all individuals, families, DSPs and members of the support teamFile complianceQualificationsProgram manager must have a bachelor's degree in human services or related degree per state requirementsFamiliarity with FSW, CIH, Pathways, Health & Wellness Medicaid Waivers.Minimum of two years full-time professional work experience preferred.Satisfies all requirements under applicable law.Experience and skills necessary to perform services listed above.Strong interpersonal and relationship-building skills.Customer service oriented.A positive and pleasant attitude.Ability to work independently and be self-motivated.Exceptional organizational skills and close attention to detail.Strong problem-solving skills.Excellent written and oral communication skills.Strong Microsoft Office experience (Outlook, Excel)Dependable vehicle and valid driver's licensePhysical RequirementsThe employee must:Regularly: speak, hear (both in person and using a telephone), sit, use hands to manipulate, handle or feel, reach with hands and arms, lift and/or move up to five (5) poundsFrequently: stand, walk, stoop or kneel, lift and/or move up to ten (10) poundsOccasionally: operate a non-commercial automobile for distances up to 500 miles, climb and/or straddle, lift and/or move up to 20 poundsWhile performing the duties of this job, the employee is regularly exposed to an office environment in which the noise level is usually low to moderate. The employee is occasionally exposed to outside weather conditions as well as individual residences in which the noise levels are usually moderate.BenefitsSignificant employer contributions for health insuranceFree healthcare for employee and household members (virtual) as well as some mental health supportDental and vision insuranceVoluntary disability and life insurance401k with employer match up to 6% of wagesDiscounts on travel, entertainment and morePTO + sick time + personal holiday8 paid holidaysAbout LEL Home ServicesLEL Home Services at the core of the LEL enterprise, which also includes Carter's Play Place, the LEL Foundation, and Howdy Homemade Ice-Cream.
All of these entities promote individuals with disabilities living their best lives. LEL Home Service specifically is a Medicaid waiver provider focused on employing and contracting direct support professionals (DSPs). Different than many similar companies, LEL's DSPs are almost exclusive friends and family of the individuals they support.
Established in 2002, LEL currently serves over 1,000 individuals across Indiana and Ohio. LEL Home Services is an Equal Opportunity Employer. We are committed to fostering, cultivating, and preserving a culture of diversity, equality, and inclusion.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.